Technology Support Lead | JPMorgan Chase – Mumbai, India
Job Description
Summary
JPMorgan Chase is hiring a Technology Support Lead in Mumbai, Maharashtra, India, to join the Commercial & Investment Bank (CIB) Fixed Income Production Management team. This role is ideal for experienced technology support professionals with strong Python and DevOps skills, looking to advance their careers in front-office application support, incident management, and process automation. You will be responsible for maintaining, troubleshooting, and optimizing mission-critical applications, collaborating with global teams, and improving the technology support experience for business users in a fast-paced financial services environment.
Job Details at a Glance
| Detail | Information |
|---|---|
| Job Title | Technology Support Lead |
| Location | Mumbai, Maharashtra, India |
| Business Unit | Commercial & Investment Bank (CIB) |
| Employment Type | Full-Time |
| Shift | Day |
| Experience | 5+ years in IT support / 10+ years in front/middle office application support |
| Technologies/Tools | Python, DevOps, AWS/Cloud, Application Monitoring, Incident Management, Automation Tools |
| Application Link | Apply on JPMorgan Chase Careers |
Key Responsibilities
- Provide front-office application support, promptly resolving queries and technical issues for business users.
- Analyze and troubleshoot application issues, perform root cause analysis (RCA), and implement solutions to prevent recurrence.
- Monitor systems and incidents, diagnosing problems to minimize downtime.
- Identify and implement system optimizations to improve application performance.
- Develop automation tools and scripts to reduce manual effort and enhance operational efficiency.
- Collaborate with regional and global stakeholders, developers, and production management teams.
- Maintain hands-on coding and debugging capabilities, primarily using Python and DevOps methods.
Required Skills & Qualifications
- 5+ years of IT support experience and at least 10 years in front/middle office application support in financial services.
- Expertise in incident management, root cause analysis, and issue resolution.
- Strong problem-solving, analytical, and technical troubleshooting abilities.
- Ability to work collaboratively across teams, seniority levels, and global locations.
- Hands-on development and debugging skills, with proficiency in Python.
- Strong written and verbal communication skills, self-motivated, organized, and team-oriented.
Preferred Skills & Qualifications
- Practical experience with AWS or other cloud platforms.
- Familiarity with macro or equities front-office trading concepts, risk, pricing, and booking.
- Exposure to software development using DevOps practices.
- Knowledge of process automation and monitoring tools.
Why Join JPMorgan Chase – Mumbai
- Work on critical global applications that impact daily business operations.
- Gain exposure to front-office trading technologies, financial applications, and cloud systems.
- Collaborate with cross-functional teams globally in a diverse, inclusive, and innovative environment.
- Opportunity to develop hands-on technical skills and contribute to process improvements and automation initiatives.
Apply Now
Advance your career as a Technology Support Lead at JPMorgan Chase, Mumbai. Drive innovation in front-office application support, Python development, DevOps automation, and cloud-based solutions.