Technical Support Engineer – Zoho Corporation | India
Job Description
Summary
Zoho Corporation is hiring Technical Support Engineers to provide top-notch support to customers across Chennai, Salem, Coimbatore, Tirunelveli, and Madurai. This full-time role focuses on delivering voice-based technical assistance, ensuring first-time resolution, and improving overall customer satisfaction. Ideal candidates are clear communicators, problem solvers, and willing to work night shifts to support global and domestic clients.
Job Details at a Glance
| Job Title | Technical Support Engineer – Zoho Corporation |
|---|---|
| Location | Chennai, Salem, Coimbatore, Tirunelveli, Madurai |
| Job Type | Full-Time |
| Industry | Technology / Customer Support |
| Experience Required | Freshers and experienced candidates welcome |
| Shift | Night Shifts |
| Application Mode | Online via Zoho Careers Page |
Key Responsibilities
- Provide voice-based support to international and domestic customers via inbound and outbound calls.
- Build strong rapport with customers through confident and clear communication.
- Ensure first-time resolution for technical issues and enhance customer satisfaction.
- Collaborate with the technical team to deliver faster and more accurate solutions.
- Work closely with the technical content team to identify gaps and improve help documentation.
- Maintain detailed records of customer interactions, issues, and resolutions.
Required Skills
- Strong verbal and written communication skills.
- Customer-focused mindset with a drive for first-time resolution.
- Ability to analyze technical problems and provide accurate solutions.
- Team player who can collaborate effectively with technical and content teams.
- Flexibility to work night shifts and handle global customer queries.
Preferred Qualifications
- Prior experience in technical support or customer service.
- Familiarity with SaaS products, CRM systems, and troubleshooting procedures.
- Demonstrated ability to maintain professionalism under pressure.
Why Zoho Corporation?
- Join a globally recognized technology company known for innovative SaaS solutions.
- Work with a supportive, collaborative, and growth-oriented technical team.
- Gain opportunities for skill development, career growth, and international exposure.
- Be part of a culture that values customer success, teamwork, and continuous improvement.
Apply Now
Start your career as a Technical Support Engineer at Zoho Corporation. Apply directly through the official Zoho Careers page to join a high-performing, customer-centric technology team.