Senior Service Desk Engineer | Guidehouse Careers, Chennai
Job Description
Summary
Join Guidehouse as a Senior Service Desk Engineer in Chennai, India, and advance your career in IT support, audio-visual technology, and service desk operations. This role focuses on resolving technical issues, providing hands-on support for AV systems, Microsoft Teams, Zoom, Cisco WebEx, and collaborative technologies, and delivering exceptional service to global users. Ideal candidates have 2–5 years of experience supporting AV hardware/software and a strong foundation in Windows operating systems, networking, and remote IT support. Elevate your professional growth while contributing to a leading AI-enabled professional services firm.
Job Details at a Glance
| Title | Senior Service Desk Engineer |
|---|---|
| Company | Guidehouse |
| Location | Chennai, Tamil Nadu, India |
| Job Type | Full-time |
| Category | User Support / IT |
| Shift | Standard Business Hours |
| Experience Required | 2–5 years supporting AV hardware/software |
| Tools / Software | Windows 10/11, Microsoft Office, Teams, Zoom, Cisco WebEx |
| Travel Required | Minimal, within India office locations |
Key Responsibilities
- Resolve technical issues and provide Tier 2 Service Desk support to internal and global users.
- Deliver in-office A/V meeting support in Chennai and other office locations, both physically and remotely.
- Set up and manage Zoom Meetings, Teams Meetings, Teams Live, Cisco WebEx, and webinars/events.
- Promote AV technology adoption, provide user training, and ensure equipment functionality.
- Troubleshoot AV and IT issues including cameras, microphones, projectors, touchscreens, Logitech devices, and monitors.
- Collaborate with IT staff and engineering teams, and provide guidance to leadership.
- Deliver virtual training and webinars to internal stakeholders.
- Read and interpret technical manuals, safety rules, and maintenance instructions.
Required Skills & Qualifications
- Engineering/Science graduate with 2–5 years of relevant experience.
- Hands-on experience with AV hardware/software support.
- Strong knowledge of Windows 10 and Windows 11 in Active Directory environments.
- Proficiency in Microsoft Office Suite, Microsoft Teams, and related collaboration tools.
- Excellent verbal and written communication skills in English.
- Ability to provide remote support to global users.
Nice-to-Have Skills
- Strong problem-solving and analytical skills.
- Excellent planning and organizational abilities.
Why Work at Guidehouse
- Comprehensive Total Rewards: Competitive compensation and flexible benefits.
- Global Exposure: Work with a worldwide team delivering advisory, technology, and managed services.
- Inclusive Culture: Collaborate in a diverse, ethical, and supportive workplace.
- Professional Growth: Learn from experienced IT professionals and advance your career in service desk and AV technology.
Apply Now
Take your career to the next level as a Senior Service Desk Engineer at Guidehouse Chennai. Join a global AI-led professional services firm and help clients outwit complexity and achieve lasting impact.