AV Engineer / Service Desk Engineer | Guidehouse Careers, Chennai
Job Description
Summary
Guidehouse is seeking an AV Engineer / Service Desk Engineer in Chennai, India, to provide on-site and remote IT and audio-visual (AV) support to employees across global offices. This role combines technical expertise in AV systems, ERP, cloud applications, and network infrastructure with strong problem-solving skills to resolve technical issues, enhance operational efficiency, and deliver exceptional end-user experiences. Ideal candidates have 2–4 years of IT or AV support experience, proficiency in Windows environments, and hands-on experience with Teams, Zoom, and Cisco WebEx technologies.
Job Details at a Glance
| Title | AV Engineer / Service Desk Engineer |
|---|---|
| Company | Guidehouse |
| Location | Chennai, Tamil Nadu, India |
| Job Type | Full-time |
| Category | User Support / IT |
| Shift | Standard Business Hours |
| Experience Required | 2–4 years IT / AV support experience |
| Tools / Software | Windows 10/11, Microsoft Office, Teams, Zoom, Cisco WebEx, ERP |
| Travel Required | Minimal, within India office locations |
Key Responsibilities
- Provide on-site and remote technical support for end users, including PCs, servers, cloud apps, ERP systems, and AV equipment.
- Offer A/V meeting support in Chennai and other office locations, including physical setup, troubleshooting, and user training.
- Support and manage Zoom Meetings, Teams Meetings, Teams Live, and Cisco WebEx Meetings/Webinars.
- Serve as a Tier 2 Service Desk support agent, using the knowledge base and technical expertise to resolve issues efficiently.
- Troubleshoot infrequent or complex technical issues and document new solutions for knowledge sharing.
- Collaborate with IT teams, including the engineering team and leadership, to ensure smooth IT operations.
- Deliver professional communication, virtual training sessions, and ERP support.
Required Skills & Qualifications
- University Degree in Engineering, Computer Science, IT, or related field.
- 2–4 years of experience providing IT and AV technical support.
- Hands-on knowledge of Windows 10 and Windows 11 in Active Directory environments.
- Proficiency with Microsoft Office Suite, Teams, Zoom, and Cisco WebEx.
- Strong verbal and written communication skills.
- Ability to provide remote support to users across multiple locations.
Nice-to-Have Skills
- Experience with ERP systems support.
- Strong problem-solving, planning, and organizational skills.
- Familiarity with cloud applications and network troubleshooting.
Why Work at Guidehouse
- Comprehensive Total Rewards: Competitive salary and flexible benefits.
- Global Exposure: Work with teams across 60+ offices worldwide.
- Professional Growth: Gain experience with IT, AV systems, and enterprise technologies.
- Inclusive Culture: Thrive in a diverse, ethical, and collaborative environment.
Apply Now
Advance your career as an AV Engineer / Service Desk Engineer with Guidehouse in Chennai. Join a global AI-led professional services firm and contribute to IT excellence across industries.