Application Support Engineer | TCS Careers, Delhi
Job Description
Summary
Tata Consultancy Services (TCS) is seeking a proficient Application Support Engineer in Delhi to provide high-quality support for Ellucian Banner applications across PAN India. This role focuses on resolving complex technical issues, maintaining IT service standards, and delivering exceptional customer experience. The ideal candidate will have hands-on experience in application support, PL-SQL, .NET debugging, ticketing systems (ServiceNow, Ivanti, Jira), and a strong grasp of ITIL incident management processes. This is an excellent opportunity for professionals aiming to advance in application support, enterprise systems, and IT operations.
Job Details at a Glance
| Title | Application Support Engineer |
|---|---|
| Company | Tata Consultancy Services (TCS) |
| Location | Delhi (PAN India) |
| Experience | 3 – 12 years |
| Shift | Day Shift |
| Function | Technology |
| Role | Engineer |
| Apply By | 31-Dec-2025 |
Key Responsibilities
1. Application Support & Incident Resolution
- Provide technical support for Ellucian Banner Student applications.
- Debug .NET code, PL-SQL packages, and write queries for accurate data extraction.
- Resolve incidents efficiently using ticketing tools like ServiceNow, Ivanti, Jira.
- Apply ITIL principles to manage incident, problem, and change management processes.
2. User Interaction & Customer Service
- Communicate effectively with users and support teams to ensure timely issue resolution.
- Provide excellent customer service, maintaining positive relationships with stakeholders.
- Address and document recurring issues to improve system reliability and user experience.
3. Technical Analysis & Reporting
- Analyze system issues and provide actionable insights.
- Utilize Banner Forms and Banner Entity Relationship Diagrams (ERD) for troubleshooting.
- Generate raw data, reports, and dashboards to support operational decision-making.
4. Multi-tasking & SLA Management
- Manage multiple priorities and work independently under tight timelines.
- Ensure all support activities meet defined SLAs and operational standards.
- Collaborate with teams across PAN India locations for seamless service delivery.
Skills & Expertise
- Strong understanding of Ellucian Banner Student modules
- Proficiency in PL-SQL, .NET debugging, and data querying
- Experience with ticketing systems: ServiceNow, Ivanti, Jira
- Knowledge of ITIL principles and incident management lifecycle
- Strong problem-solving, analytical, and communication skills
- Proficiency in MS Office tools (Excel, Outlook, Word)
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field
- 3 – 12 years of experience in application support, enterprise systems, or IT operations
Why Join TCS as an Application Support Engineer
- Work with a global IT services leader and enhance your career in enterprise application support.
- Gain exposure to Ellucian Banner applications, ITIL best practices, and cross-location operations.
- Collaborate with diverse teams across PAN India for career growth and technical expertise.
Apply Now
Advance your career as a TCS Application Support Engineer in Delhi. Apply today via the TCS Careers Portal to join a team delivering top-tier application support and IT solutions.