Processor – SOC Support Services | Kroll, Mumbai, India

Job Description

Summary

Kroll is hiring a Processor for SOC Support Services in Mumbai, India to join our InfoSec Security Operations Center (SOC) team. This role focuses on security monitoring, incident response, and escalation management within a 24×7 SOC environment. The ideal candidate will have experience in IT helpdesk support, network security fundamentals, and Active Directory management, with a strong commitment to cybersecurity, process adherence, and client service excellence. This position provides exposure to industry security standards, global IT operations, and multi-team collaboration, making it ideal for IT and cybersecurity professionals looking to advance in SOC operations and cybersecurity incident management.

Job Details at a Glance

Key Responsibilities

SOC Monitoring & Incident Management

• Monitor security tools for potential malicious activity.
• Provide incident logging, notification, and escalation via ServiceNow, email, and phone.
• Conduct root-cause analysis and document recommendations in collaboration with Subject Matter Experts.

IT & Network Operations

• Work with multiple teams to ensure tasks are completed accurately and on time.
• Troubleshoot critical technical issues and provide effective resolutions.
• Maintain awareness of information security best practices for systems and user devices.

Documentation & Reporting

• Assist in preparing security documentation and incident reports.
• Maintain and update Data Flow Diagrams (DFD) and data mapping records.
• Support compliance with ISO 27001, NIST 800-53, and other security frameworks (preferred).

Required Skills & Qualifications

• 2–3 years of experience in IT Helpdesk, SOC support, or Active Directory management.
• Strong verbal and written communication skills.
• Proficient in Windows Server (2003–2012), Linux (RHEL, Ubuntu, CentOS), MS Office, and file-sharing applications.
• Understanding of networking fundamentals: TCP/IP, OSI model, IPv4/IPv6.
• Basic knowledge of user and security groups in Active Directory.
• Strong customer service orientation with prioritization and multitasking abilities.

Preferred Qualifications

• Knowledge of ISO 27001, NIST 800-53, FISMA, CDM, ICS directives.
• CCNA or other networking/security certifications.
• BE/B.Tech in Computer Science or IT, MCA, MSc in Computers or IT.

Why Join Kroll?

• Gain exposure to SOC operations and cybersecurity incident management in a global advisory firm.
• Collaborate with cross-functional teams and IT/security professionals.
• Build expertise in cybersecurity monitoring, root-cause analysis, and incident escalation.
• Work in a dynamic 24×7 SOC environment with opportunities for professional growth.

Apply Now

Submit your application for the Processor – SOC Support Services role via Kroll’s official careers portal:

Apply Here – Kroll Careers