Director – SAP CRM | Bengaluru | SAP
Job Description
Summary
Deloitte India is seeking a Director in SAP CRM based in Bengaluru to lead Customer Relationship Management (CRM) strategy, implementation, and transformation initiatives for enterprise clients. This senior leadership role is ideal for professionals with expertise in SAP CRM, Salesforce, Microsoft Dynamics 365, CRM architecture, and digital customer experience. As a CRM Director, you will drive end-to-end CRM programs, mentor high-performing teams, and collaborate with senior stakeholders to enhance customer engagement, sales effectiveness, and business value. Join Deloitte to deliver innovative CRM solutions and transformation programs across industries.
Job Details at a Glance
| Key Information | Details |
|---|---|
| Job Title | Director – SAP CRM |
| Location | Bengaluru, Karnataka, India |
| Shift | Full-time |
| Experience | 10+ Years |
| Department | SAP / CRM Practice |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Requisition ID | 89769 |
| Posted Date | October 7, 2025 |
| Employment Type | Permanent |
| Tools & Skills | SAP CRM, Salesforce, Microsoft Dynamics 365, CRM Architecture, Integrations, Data Management, Cloud CRM Platforms |
Key Responsibilities
As a Director – SAP CRM, you will:
- Lead end-to-end CRM strategy, implementation, and governance for enterprise clients.
- Oversee CRM system architecture, customization, integration, and deployment to align with business goals.
- Manage and mentor large teams of CRM professionals, consultants, and developers.
- Collaborate with sales, marketing, and service teams to enhance customer lifecycle management and experience.
- Drive digital transformation initiatives using cloud-based CRM platforms (SAP CRM, Salesforce, Microsoft Dynamics 365).
- Engage with senior stakeholders to identify CRM opportunities, address challenges, and deliver tailored solutions.
- Monitor CRM program performance, ROI, and customer satisfaction metrics.
- Ensure data privacy, security compliance, and governance within CRM platforms.
- Evaluate emerging CRM technologies and recommend innovation opportunities to enhance client capabilities.
Skills & Expertise
- Strong knowledge of CRM platforms: SAP CRM, Salesforce, Microsoft Dynamics 365.
- Expertise in CRM architecture, system integrations, and data management.
- Proven experience in digital transformation, change management, and CRM program delivery.
- Excellent leadership, stakeholder management, and communication skills.
- Strong business acumen and customer-centric approach.
- Ability to mentor teams and drive innovative CRM solutions across enterprise clients.
Qualifications
Required:
- Bachelor’s or Master’s degree in Business Administration, Information Technology, or related field.
- 10+ years of experience in CRM strategy, implementation, and management.
- Track record of managing large-scale CRM programs and teams.
Preferred:
- Certifications in CRM platforms (Salesforce Certified, Microsoft Certified, SAP CRM).
- Experience in consulting or professional services.
- Knowledge of AI and analytics integration with CRM systems.
- Familiarity with regulatory requirements around customer data and privacy.
Why Deloitte?
- Lead transformative CRM initiatives across industries with global clients.
- Thrive in a collaborative, inclusive, and high-performance environment.
- Access mentorship, career growth programs, and global mobility.
- Be part of a culture emphasizing customer-centric solutions, technology leadership, and business impact.
Apply Now
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