Application Support Engineer | TCS Careers, Delhi
Job Description
Summary
Tata Consultancy Services (TCS) is hiring a skilled Application Support Engineer in Delhi to provide expert-level support for Banner applications across PAN India. This role focuses on resolving technical issues, managing incidents, and delivering exceptional customer service while maintaining high SLA compliance. Ideal candidates will have strong experience in Ellucian Banner Student, PL-SQL, .NET debugging, ticketing systems (ServiceNow, Ivanti, Jira), and a solid understanding of ITIL principles. This position is perfect for technology professionals aiming to grow their career in application support, enterprise systems, and IT operations.
Job Details at a Glance
| Title | Application Support Engineer |
|---|---|
| Company | Tata Consultancy Services (TCS) |
| Location | Delhi (PAN India) |
| Experience | 3 – 12 years |
| Shift | Day Shift |
| Function | Technology |
| Role | Engineer |
| Apply By | 31-Dec-2025 |
Key Responsibilities
1. Application Support & Incident Management
- Provide technical support for Banner applications, including troubleshooting and issue resolution.
- Monitor, manage, and resolve incidents using ticketing systems like ServiceNow, Ivanti, and Jira.
- Apply ITIL principles for incident, problem, and change management.
- Debug .NET code, PL-SQL packages, and generate raw data for analysis.
2. User Interaction & Customer Service
- Communicate effectively with users and support teams to resolve issues promptly.
- Build positive relationships and deliver excellent customer service.
- Act as a trusted point of contact for application-related queries.
3. Technical Analysis & Reporting
- Analyze system issues and provide actionable insights.
- Use Banner Forms and Banner Entity Relationship Diagrams (ERD) to understand and troubleshoot system behavior.
- Create reports, write queries, and provide raw data for operational needs.
4. Multi-tasking & SLA Management
- Work independently and manage multiple priorities under tight timelines.
- Ensure all support activities meet defined SLAs and performance metrics.
- Collaborate with teams across PAN India locations for smooth operations.
Skills & Expertise
- Strong understanding of Ellucian Banner Student modules
- Proficiency in PL-SQL, .NET debugging, and data querying
- Experience with ticketing tools: ServiceNow, Ivanti, Jira
- Knowledge of ITIL principles and incident management lifecycle
- Strong analytical, problem-solving, and communication skills
- Proficiency in MS Office (Excel, Outlook, Word)
Qualifications
- Bachelor’s degree in Computer Science, Information Systems, or related field
- 3 – 12 years of experience in application support, enterprise software, or IT operations
Why Join TCS as an Application Support Engineer
- Work with a leading global IT services company and advance your career in application support and enterprise systems.
- Gain exposure to Ellucian Banner applications, ITIL best practices, and multi-location IT operations.
- Collaborate with cross-functional teams across PAN India for career growth and technical expertise.
Apply Now
Take the next step in your career as a TCS Application Support Engineer in Delhi. Apply today via the TCS Careers Portal to join a team delivering top-tier application support and IT solutions.