Salesforce Manager – Customer & Sales Solutions | Deloitte | Mumbai
Job Description
Summary
Deloitte Touche Tohmatsu India LLP is seeking an experienced Salesforce Manager – Customer & Sales Solutions based in Mumbai. The ideal candidate will have extensive expertise in Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Platform, and Industry Clouds, along with experience in Salesforce Lightning, LWC/AURA, DevOps, CI/CD, and integration frameworks. Join Deloitte to lead end-to-end Salesforce implementations, optimize customer operations, and deliver innovative, AI-enabled Salesforce solutions that enhance client competitiveness and operational efficiency.
Job Details at a Glance
| Job Title | Salesforce Manager – Customer & Sales Solutions |
|---|---|
| Location | Mumbai, India |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Requisition ID | 85530 |
| Designation | Manager |
| Experience Required | 6–8 years in Salesforce implementation & consulting |
| Key Skills | Salesforce Sales Cloud, Service Cloud, Marketing Cloud, LWC, AURA, DevOps, CI/CD, API Integration, Einstein AI, Chatbots |
| Shift/Work Mode | Office/Hybrid |
| Date Posted | September 24, 2025 |
Key Responsibilities
Salesforce Implementation & Management
- Lead Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Communities, and Industry Cloud implementations.
- Design, develop, and deliver custom Salesforce solutions with Lightning components (LWC/AURA), DevOps, and CI/CD pipelines.
- Integrate Salesforce with external systems using SOAP, REST APIs, and platform tools.
- Implement AI-driven capabilities such as Salesforce Einstein and Chatbots to improve customer engagement.
Client Leadership & Stakeholder Management
- Handle end-to-end client engagements, leading multi-member teams to deliver Salesforce solutions.
- Conduct design and development workshops, client demos, and requirements gathering sessions.
- Provide proactive risk management, resolve issues, and escalate where necessary to leadership.
Project Delivery & Documentation
- Prepare system design documents, use cases, and effort estimates for Salesforce projects.
- Ensure adherence to project discipline, quality standards, and deliverable timelines.
- Mentor team members and guide technical delivery to align with client goals.
Skills & Competencies
- Hands-on experience with Salesforce Lightning, Sales Cloud, Service Cloud, Marketing Cloud, and Platform development.
- Proficient in LWC, AURA, LDS, DevOps, CI/CD, Release Management.
- Knowledge of Heroku, e-commerce integrations, AI/Chatbot solutions a plus.
- Strong communication, leadership, and client management skills.
- Ability to lead cross-functional teams and deliver end-to-end Salesforce solutions.
Qualifications
- Bachelor’s degree in Science, Engineering, or related field from a premier institute.
- 6–8 years of relevant experience in Salesforce consulting, management, or implementation.
- At least 4–5 end-to-end Salesforce implementations, India or globally.
- Willingness to travel for client engagements.
Why Join Deloitte?
- Lead innovative Salesforce projects transforming client customer operations.
- Work in a dynamic, inclusive, and high-performance environment.
- Access Deloitte University learning programs and professional development opportunities.
- Collaborate with global teams on cutting-edge Salesforce solutions, AI integrations, and analytics.
Apply Now
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