Manager – Salesforce | Technology & Transformation | Kolkata | Deloitte
Job Description
Summary
Are you an experienced Salesforce Manager with a proven track record in Salesforce implementation, agile project management, and digital transformation? Deloitte South Asia LLP invites dynamic professionals based in Kolkata to lead enterprise-level Salesforce projects that drive customer success and business innovation. This Manager role focuses on managing Salesforce deployments, supporting agile teams, and collaborating with global stakeholders to deliver scalable CRM and marketing automation solutions. Join Deloitte’s Technology & Transformation practice and accelerate your career in Salesforce project management and digital customer engagement.
Job Details at a Glance
| Job Title | Manager – Salesforce (CRM & Digital Transformation) |
|---|---|
| Location | Kolkata, India |
| Experience Required | 10-15 years in Salesforce Implementation & Project Management |
| Employment Type | Full-time |
| Key Skills & Tools | Salesforce, Agile, Copado, CRM, Project Management, Digital Marketing Tools, PowerPoint, Excel, Miro |
| Domain | Technology & Transformation, Salesforce CRM, Digital Customer Experience |
| Entity | Deloitte South Asia LLP |
Key Responsibilities
- Lead and manage end-to-end Salesforce implementation projects, including scope definition, requirements gathering, and solution design
- Support digital pods in building multi-channel campaign technology solutions using enterprise commerce and marketing tools
- Facilitate Agile ceremonies such as scrum calls, backlog refinement, and sprint reviews to ensure timely delivery
- Collaborate with vendors and internal IT teams to translate business needs into technical requirements
- Drive continuous operational improvement by analyzing workflows and recommending process enhancements
- Manage change activities including “train the trainer” sessions and knowledge transfers to IT support teams
- Communicate issues affecting daily operations and provide timely updates to business stakeholders
- Lead workshops, client demos, and design sessions to align Salesforce solutions with business goals
Skills & Qualifications
- 10+ years of professional experience supporting enterprise-level engineering and Salesforce teams
- Proven expertise in Salesforce CRM, Copado, and agile software delivery methodologies
- Strong project management skills with the ability to manage multiple projects simultaneously
- Experience in Salesforce end-to-end implementations (8-12 projects) in India or globally
- Excellent communication, collaboration, and leadership skills to work with cross-functional and global teams
- Business owner mindset with a hands-on approach and problem-solving capabilities
- Proficiency in Microsoft PowerPoint, Excel, and presentation tools like Miro
- Fluent English communication skills (written and spoken)
Preferred:
- Bachelor’s or Master’s degree in Engineering (B.Tech/M.Tech) or related field
- Salesforce certifications (Administrator, Developer, or Consultant)
- Experience in multicultural, multilingual, and global time-zone environments
- Familiarity with industrial/manufacturing software solutions is a plus
Why Work at Deloitte?
- Join a leading Technology & Transformation practice working with cutting-edge data and CRM technologies
- Access global learning, leadership development, and growth opportunities
- Thrive in an inclusive, diverse, and innovative work environment
- Enjoy flexible hybrid work arrangements that support work-life balance
- Be part of a purpose-driven organization making an impact on clients and communities
Apply Now
Take the next step in your Salesforce career with Deloitte’s Technology & Transformation team in Kolkata. If you have strong experience in Salesforce project management, agile delivery, and digital transformation, we want to hear from you!