Manager – Delivery Excellence (Quality & Risk Management) | Deloitte India (Mumbai)

Job Description

Summary

Join Deloitte Touche Tohmatsu India LLP as a Manager – Delivery Excellence (Quality & Risk Management) in Mumbai, where you’ll lead initiatives to strengthen quality assurance, delivery governance, and risk management across technology engagements.

This role is ideal for experienced professionals skilled in delivery excellence, project governance, financial KPI monitoring, and quality management frameworks. As a Delivery Excellence Manager, you’ll collaborate with engagement leaders, manage risk across large portfolios, and ensure consistent, high-quality client delivery.

If you’re passionate about driving operational excellence through analytics, governance, and continuous improvement—Deloitte India offers the perfect platform to make an impact that matters on a global scale.

Job Details at a Glance

About the Team

The National Delivery Excellence (NAT) team at Deloitte drives quality, efficiency, and risk management across all technology engagements.

As part of this Quality & Risk Management (QRM) group, you’ll help identify delivery risks, strengthen project governance, and monitor key financial and operational metrics. The team collaborates closely with engagement leaders and partners to deliver consistent, reliable, and high-quality project outcomes across Deloitte’s diverse portfolio.

Key Responsibilities

As a Manager – Delivery Excellence, you will:

• Lead firm-wide quality initiatives across technology engagements, ensuring delivery consistency and compliance with Deloitte standards.
• Monitor project risks and delivery health, identifying potential financial or operational challenges early.
• Analyze key performance indicators (KPIs) such as Cost of Quality, WIP, Debtor days, Margin, NSR, and Bulge Ratio to detect anomalies.
• Develop dashboards and reports for portfolio-level governance using tools like Power BI and Tableau.
• Partner with engagement teams to improve delivery efficiency, mitigate risk, and ensure client satisfaction.
• Facilitate quality reviews, internal audits, and retrospectives to document best practices and lessons learned.
• Support leadership decision-making through data-backed insights and executive summaries.
• Promote a culture of delivery excellence, continuous improvement, and accountability across teams.
• Implement delivery governance frameworks, ensuring alignment with Agile, Waterfall, or Hybrid methodologies.

Required Skills & Expertise

• 8–12 years of experience in delivery governance, quality management, or risk control in technology or consulting firms.
• Deep understanding of project lifecycle management, financial controls, and engagement quality frameworks.
• Strong analytical and data visualization skills; proficiency with Power BI, Tableau, or similar BI tools.
• Experience with project management tools such as JIRA, ServiceNow, or equivalent platforms.
• Excellent stakeholder management, communication, and facilitation abilities.
• Demonstrated ability to identify risks early and proactively mitigate delivery challenges.
• Strategic thinker with strong problem-solving and decision-making capabilities.

Preferred Qualifications

• Certifications: PMP, Six Sigma, ITIL, or CMMI preferred.
• Experience in large-scale delivery environments or global consulting setups.
• Familiarity with Agile and Hybrid delivery frameworks.
• Strong knowledge of quality governance, risk frameworks, and compliance practices.
• Advanced Excel, data modeling, and reporting capabilities.

Why Join Deloitte India

At Deloitte, we believe in empowering professionals to thrive at every stage of their career. As part of our Delivery Excellence and QRM team, you’ll have the opportunity to:

• Lead strategic quality initiatives impacting multiple business units.
• Work in a hybrid, flexible environment designed for innovation and collaboration.
• Gain exposure to global delivery practices and thought leadership.
• Contribute to a culture of transparency, inclusion, and continuous improvement.
• Build a rewarding career with ample opportunities for growth, certification, and leadership.

Career Growth & Culture

• Connect for Impact: Collaborate globally with experts driving delivery excellence initiatives.
• Empower to Lead: Take ownership of projects that enhance operational performance.
• Inclusion for All: Thrive in a workplace that values authenticity, diversity, and mutual respect.
• Drive Your Career: Leverage Deloitte’s learning programs and global mobility opportunities to shape your growth journey.

Location & Work Mode

• Base Location: Mumbai (Hybrid Work Model)
• Flexibility: PAN India collaboration opportunities
• Travel: Occasional (client meetings and reviews)

Apply Now

Ready to advance your career as a Manager – Delivery Excellence (QRM) at Deloitte?
Join a global leader that values innovation, quality, and purpose-driven growth.

👉 Apply directly on the official Deloitte careers page:
Apply Now – Deloitte Careers India