Manager – D365 CRM / Power Platform | Deloitte India (Pune)
Job Description
Summary
Join Deloitte South Asia LLP as a Manager – Microsoft Dynamics 365 CRM / Power Platform and take the lead in shaping digital transformation for top global clients. This is an exciting opportunity for experienced professionals skilled in Microsoft Dynamics 365 CRM architecture, Power Platform solutions, and enterprise integrations.
As a Dynamics 365 CRM Architect and Power Platform Manager, you’ll design, develop, and deliver scalable, secure, and high-performance CRM solutions. Working with Deloitte’s Technology & Transformation and Deloitte Digital teams, you’ll drive innovation, enhance customer engagement, and lead digital modernization initiatives across industries.
If you’re an expert in D365 CRM customization, Power Apps, Power Automate, and integration frameworks, this is your chance to make an impact that matters—while advancing your career in one of the world’s most respected consulting firms.
Job Details at a Glance
| Job Title | Manager – D365 CRM / Power Platform |
|---|---|
| Company | Deloitte South Asia LLP |
| Location | Pune, India |
| Department | Technology & Transformation (T&T) – Customer & Strategy |
| Experience Required | 9–12 years in D365 CRM / Power Platform architecture |
| Education | Graduate (Science or Engineering) |
| Job Type | Full-time, Managerial Role |
| Team Size Managed | 10+ members |
| Primary Tools & Technologies | Dynamics 365 CRM, Power Apps, Power Automate, Power Pages, Power BI |
| Certifications (Preferred) | Microsoft Certified: Dynamics 365 + Power Platform Solution Architect |
| Work Mode | Hybrid (On-site and remote flexibility) |
| Job Requisition ID | 85909 |
| Date Posted | October 8, 2025 |
About the Team
The Technology & Transformation (T&T) team at Deloitte helps organizations unlock data-driven value through modern platforms like Microsoft Dynamics 365 CRM and Power Platform. Our experts deliver end-to-end solutions—from CRM strategy and design to implementation and optimization—helping businesses enhance customer engagement, streamline processes, and drive profitability.
Key Responsibilities
As a D365 CRM / Power Platform Manager, you will:
- Lead Solution Design: Architect and implement Microsoft Dynamics 365 CRM and Power Platform solutions aligned with business goals.
- Gather Requirements: Collaborate with stakeholders to translate business needs into technical specifications.
- Customize CRM Applications: Configure entities, forms, workflows, business rules, and custom integrations.
- Integrate Systems: Design and build integrations with enterprise systems using APIs, connectors, and middleware.
- Provide Technical Leadership: Mentor developers, ensure best practices, and maintain solution quality.
- Documentation: Develop detailed technical documentation and architecture diagrams.
- Ensure Security & Compliance: Implement data protection standards (e.g., GDPR, HIPAA).
- Support & Training: Oversee user training and post-deployment support to ensure adoption success.
- Stay Updated: Keep current with the latest Dynamics 365 and Power Platform updates.
- Pre-sales Engagement: Contribute to solution demos, client discussions, and technical proposals.
Required Skills and Expertise
- 8–15 years of experience delivering end-to-end D365 CRM and Power Platform solutions.
- Strong hands-on experience with customization, configuration, and performance optimization.
- Deep knowledge of Power Apps (Model-driven & Canvas), Power Automate, Power Pages/Portal, and Power BI integration.
- Proficiency in JavaScript/TypeScript, plugins, and solution packaging (managed/unmanaged).
- Experience integrating CRM with ERP, cloud, and third-party platforms.
- Excellent understanding of software architecture, data modeling, and integration patterns.
- Strong leadership skills to manage multi-functional teams.
- Exceptional communication and client management abilities.
Preferred Qualifications
- Microsoft certification in Dynamics 365 + Power Platform Solution Architecture.
- Exposure to Azure services, CI/CD pipelines, Power Virtual Agents, and ADF.
- Familiarity with Agile and DevOps methodologies.
- Awareness of data privacy frameworks such as GDPR or HIPAA.
Why Join Deloitte
At Deloitte, your career goes beyond technical expertise—you become part of a purpose-driven culture that values innovation, inclusion, and leadership.
You’ll enjoy:
- Opportunities to lead enterprise-level CRM implementations.
- Access to world-class training programs and certifications.
- A collaborative hybrid work environment.
- Leadership mentoring and cross-functional learning.
- Exposure to global clients and cutting-edge technologies.
We empower professionals to grow their careers, build diverse capabilities, and make a lasting impact on clients and communities.
Career Growth & Culture
- Empower to Lead: Take ownership and grow as a thought leader.
- Connect for Impact: Collaborate globally on innovative projects.
- Inclusion for All: Thrive in a culture that celebrates diversity.
- Drive Your Career: Shape your unique path with flexible opportunities.
Important Note – Fraud Alert
Deloitte does not charge any fees during recruitment. Be cautious of fraudulent job offers.
Learn more: Deloitte Advisory for Career Aspirants
Apply Now
Ready to lead transformative D365 CRM and Power Platform solutions with Deloitte?
👉 Apply directly on the official careers page:
Apply Now – Deloitte Careers (India)