Credit Card Dispute Analyst – Non-Fraud Transactions | TCS BPS | Chennai

Job Description

🔍 Summary: Credit Card Dispute Analyst – Non-Fraud Transactions | TCS BPS | Chennai

Are you an experienced professional in credit card dispute management looking to grow your career with a global leader? TCS BPS is hiring Credit Card Non-Fraud Dispute Analysts to handle complex, non-fraudulent transaction disputes, such as billing errors and service-related chargebacks. This role is ideal for professionals with strong investigation skills, a deep understanding of chargeback dispute reason codes, and experience using platforms like Pega or Quavo. Join a performance-driven team in Chennai, and contribute to improving dispute resolution processes for one of the world’s top banking clients.

📋 Job Details at a Glance

📌 Key Responsibilities

• Investigate and resolve non-fraudulent credit card disputes, such as:
  • Billing errors
  • Service-related issues
  • Consumer processing disputes
• Analyze transaction trends to identify root causes and suggest preventive actions
• Use platforms like Pega or Quavo to manage dispute cases
• Handle escalations and conduct end-to-end resolution of complex chargebacks
• Ensure compliance with card network rules and regulatory requirements
• Drive continuous improvement initiatives in the dispute resolution process

🛠️ Required Skills

• 1–5 years of relevant experience in:
  • Credit card disputes
  • Non-fraud chargeback handling
• Knowledge of Chargeback Reason Codes
• Familiarity with dispute management applications (Pega or Quavo)
• Strong analytical and problem-solving skills
• Excellent communication and escalation handling skills

🌟 Preferred Skills

• Green Belt Certification (Lean Six Sigma or equivalent)
• Experience working within card rules, chargeback cycles, and banking compliance
• Understanding of fraud management frameworks is a plus

🎓 Eligibility Criteria

• Bachelor’s Degree (Regular, Full-Time Only)
• Minimum of 15 years of regular education (10th + 12th + 3-year graduation)
• No more than a 2-year gap in education or employment
• Willingness to work in rotational shifts
• Must possess relieving letters from all previous employers
• Applicants must not have appeared in a TCS selection process in the last 6 months

✅ Why Join TCS BPS?

• Work with industry-leading dispute resolution tools and platforms
• Be part of a global leader in banking process services
• Opportunity to improve customer satisfaction through impactful resolution handling
• Dynamic and supportive team culture
• Continuous learning, upskilling, and career progression

🚀 Apply Now

Take your career forward with TCS BPS! If you’re passionate about delivering accurate, timely, and effective solutions for credit card dispute resolution, this is the right opportunity for you.

👉 Apply Now on the Official TCS Careers Page