Associate – Service Delivery | L&T Edutech | Bengaluru
Job Description
Summary
L&T Edutech is seeking a detail-oriented and proactive Associate – Service Delivery to manage the end-to-end delivery of assessments and exams across digital and offline platforms. Based in Bengaluru, this role is perfect for professionals with 5–7 years of experience in assessment operations, service delivery, or exam coordination. You’ll work at the intersection of technology, operations, and client success—ensuring that all assessments run seamlessly, securely, and efficiently.
If you’re passionate about educational technology, online test delivery, and ensuring service excellence, this is your opportunity to grow within a fast-evolving EdTech division of Larsen & Toubro.
Job Details at a Glance
| Job Title | Associate – Service Delivery |
|---|---|
| Job Code | LNT/ASD/1448084 |
| Company | L&T Edutech |
| Location | Bengaluru, India |
| Department | Assessment Operations / Service Delivery |
| Job Type | Full-Time |
| Shift | Day Shift |
| Experience Required | 5 to 7 years |
| Minimum Qualification | B.Tech or equivalent |
| Tools Used | Assessment platforms, MIS tools, Reporting tools |
| Application Deadline | 09 February 2026 |
Key Responsibilities
As an Associate – Assessment Service Delivery, your core responsibilities include:
- Coordinate end-to-end delivery of online and offline assessments, including scheduling, logistics, platform setup, and execution.
- Communicate with clients, vendors, and internal teams to ensure flawless assessment operations.
- Monitor live assessments and address real-time technical or operational issues to minimize disruptions.
- Ensure strict compliance with test protocols, data privacy guidelines, and exam security standards.
- Maintain and update MIS reports on test schedules, participation, exceptions, and results.
- Support content and tech teams in preparing and uploading assessment materials to various platforms.
- Train invigilators and proctors on standard procedures and platform functionalities.
- Conduct quality assurance checks pre- and post-assessment to ensure smooth delivery and client satisfaction.
- Analyze test data and prepare detailed client-ready reports highlighting key insights and trends.
- Proactively identify and recommend process improvements to enhance efficiency and service quality.
Required Skills & Competencies
- Strong experience in exam operations, service delivery, or EdTech assessment workflows
- Familiarity with assessment platforms, MIS/reporting systems, and data privacy practices
- Excellent coordination, client communication, and troubleshooting skills
- Ability to handle real-time assessment monitoring and issue resolution
- Detail-oriented with strong organizational and documentation capabilities
- Proficiency in MS Excel, Google Sheets, or similar tools for reporting and analysis
- Ability to manage multiple stakeholders in a fast-paced environment
Educational Qualifications
- Bachelor of Technology (B.Tech) in any discipline
- Additional certification in project management or EdTech operations is a plus
Why Join L&T Edutech?
- Be part of L&T’s innovative EdTech initiative shaping the future of assessments and learning
- Work with a multidisciplinary team across technology, education, and operations
- Gain exposure to nationwide exam delivery ecosystems
- Enjoy a stable, growth-oriented environment with cutting-edge tools and platforms
- Opportunity to contribute to large-scale educational transformation projects
Apply Now
Interested in delivering excellence in assessments?