Vice President – Experience Design | JPMorgan Chase – Bengaluru, India
Job Description
Summary
JPMorgan Chase is seeking a Vice President – Experience Design in Bengaluru, Karnataka, India to lead user experience (UX) strategy and design initiatives across digital banking products. This role is ideal for experienced UX leaders, experience strategists, and digital designers who can blend business objectives with user insights to deliver innovative, inclusive, and accessible experiences. You will mentor junior designers, drive cross-functional collaboration, and shape the customer journey across Chase’s Consumer & Community Banking digital platforms.
Job Details at a Glance
| Detail | Information |
|---|---|
| Job Title | Vice President – Experience Design |
| Location | Bengaluru, Karnataka, India |
| Business Unit | Consumer & Community Banking |
| Employment Type | Full-Time |
| Shift | Day |
| Experience | 5+ years in UX / Experience Design leadership |
| Tools/Technologies | Figma, Adobe XD, Sketch, Axure, UX research & prototyping tools |
| Application Link | Apply on JPMorgan Chase Careers |
Key Responsibilities
- Develop and execute experience design and research strategies for complex, high-impact projects.
- Diagram service flows, design wireframes, and prototype interactions for key digital touchpoints.
- Lead end-to-end design initiatives, aligning solutions with business goals and user needs.
- Advocate inclusive design practices and accessibility guidelines, mentoring junior designers.
- Collaborate with cross-functional teams to integrate UX into product development and ensure customer-centric solutions.
- Analyze market trends, user research data, and feedback to optimize UX across platforms and channels.
- Influence experience strategy, create ‘north star’ representations, and drive transformational innovations.
Required Skills & Qualifications
- 5+ years of experience in user experience design or similar roles.
- Proven ability to create storyboards, wireframes, prototypes, and user journey maps.
- Expertise in inclusive design and accessibility guidelines, incorporating diverse perspectives.
- Advanced technical literacy in client-side technologies, APIs, microservices, and their impact on UX.
- Strong portfolio demonstrating transformational design projects and measurable business impact.
- Excellent collaboration, mentorship, and communication skills to lead design teams.
Preferred Skills & Qualifications
- Prior design leadership or managerial experience.
- Experience in digital banking, fintech, or financial services UX design.
- Familiarity with UX research methods, prototyping tools, and design systems.
Why Join JPMorgan Chase
- Lead strategic UX initiatives across industry-leading digital banking products.
- Drive inclusive, accessible, and innovative experiences that impact millions of customers.
- Mentor and inspire junior UX designers in a collaborative, cross-functional environment.
- Work with diverse teams and contribute to the firm’s digital transformation strategy.
Apply Now
Take your career to the next level as a Vice President – Experience Design at JPMorgan Chase, Bengaluru. Lead UX strategy, inclusive design, and digital innovation to enhance customer experiences across products and platforms.