Service Design Vice President | J.P. Morgan Chase, Hyderabad, India
Job Description
Summary
Take the lead as a Service Design Vice President at J.P. Morgan Chase in Hyderabad, shaping customer experiences across multiple platforms in the Consumer & Community Banking division. This role is perfect for professionals with extensive expertise in service design, customer experience, and systems thinking. You will spearhead strategic initiatives, guide cross-functional teams, and implement innovative solutions that enhance customer satisfaction and drive business goals. Apply your knowledge of storyboarding, journey mapping, and service blueprinting to deliver seamless, inclusive, and scalable experiences for a diverse clientele.
Job Details at a Glance
| Job Title | Service Design Vice President |
|---|---|
| Company | J.P. Morgan Chase |
| Location | Hyderabad, Telangana, India |
| Business Unit | Consumer & Community Banking |
| Job Category | User Experience Design |
| Job ID | 210649078 |
| Contract Type | Full-Time |
| Apply Before | 31/10/2025 |
| Shift | Day Shift |
| Base Salary | $114,000 – $205,000 USD |
| Experience Required | 5+ years |
| Tools/Technologies | Journey Mapping, Service Blueprints, Storyboarding, UX Research, Prototyping Tools |
Key Responsibilities
As a Service Design Vice President, you will:
- Develop and implement a comprehensive service design strategy aligning business objectives with customer experience goals.
- Lead cross-functional teams to create storyboards, service blueprints, and journey maps identifying pain points and opportunities.
- Design and document processes and touchpoints, incorporating inclusive and accessible design principles.
- Create service prototypes and experience maps to illustrate customer journeys and iterate for continuous improvement.
- Collaborate with stakeholders and product teams to integrate customer-centric decision-making into prioritization and metrics.
- Champion innovation across products and services of moderate complexity.
Required Skills & Qualifications
- 5+ years of experience in service design, experience design, or related fields.
- Proven record of innovative service design projects including journey mapping, service blueprinting, and storyboarding.
- Demonstrated ability to create direct and indirect experiences for diverse users.
- Strong experience working in cross-functional teams and facilitating collaboration.
- Expertise in fast-paced, iterative design approaches involving frequent testing and refinement.
- Portfolio of recent service design projects is required.
Preferred Skills:
- Deep knowledge of systems thinking and human-centered design principles.
- Strategic and analytical thinker with strong problem-solving skills.
- Ability to influence stakeholders and drive consensus in complex initiatives.
- Strong communication and storytelling skills to convey customer experience insights effectively.
About J.P. Morgan Chase
J.P. Morgan Chase is a global leader in banking, wealth management, and financial services, serving millions of clients worldwide. The firm values diverse talent and innovation, offering opportunities to lead strategic initiatives and shape the future of customer experience in a collaborative environment.
Apply Now
Drive innovation and enhance customer experiences as a Service Design Vice President at J.P. Morgan Chase, Hyderabad. Lead cross-functional initiatives, deliver impactful solutions, and shape the future of consumer banking experiences.