Executive Support Services Senior Director | Boston Consulting Group (BCG) | Gurgaon, India
Job Description
Summary
Boston Consulting Group (BCG) is seeking an Executive Support Services (ESS) Senior Director for its Global Services Hub in Gurgaon, Haryana. This senior leadership role is ideal for professionals with 12+ years of experience in professional services, shared services, or enterprise support models. The ESS Senior Director will shape and implement strategic service models, oversee a team of 200+ executive support staff, and drive operational excellence through innovation, governance, and transformation. If you are a proven leader with expertise in global operations, talent strategy, process optimization, and executive-level stakeholder management, this is an opportunity to influence BCG’s global enterprise services framework while leading at scale.
Job Details at a Glance
| Position | Executive Support Services Senior Director |
|---|---|
| Company | Boston Consulting Group (BCG) |
| Location | Gurgaon, Haryana, India |
| Job ID | 54448 |
| Category | Business Operations |
| Job Type | Full-Time, Permanent |
| Education | Bachelor’s or Master’s degree preferred |
| Experience Required | 12+ years in professional services, enterprise support, or shared services |
| Team Size Managed | 200+ (including AAs, EAs, and Team Managers) |
| Key Focus Areas | Executive support leadership, talent strategy, AI/automation adoption, governance, stakeholder management |
Responsibilities
Strategic Leadership & Oversight
- Provide senior leadership for the Executive Support Services (ESS) team in Gurgaon.
- Oversee 2 direct reports and a team of 200+ executive assistants and managers.
- Develop strategic plans aligned with Enterprise Services’ global directives.
- Drive service excellence through performance measurement and reporting frameworks.
- Sponsor high-impact projects, including digital tool integration and process reengineering.
Executive-Level Engagement & Global Partnership
- Represent ESS in global service forums and leadership communications.
- Build strong partnerships with BCG systems and business units to improve executive support.
- Encourage collaboration across global ES centers for consistent service frameworks.
Risk Mitigation & Compliance
- Ensure compliance with global governance standards and risk frameworks.
- Act as a decision-maker on sensitive compliance issues in partnership with senior leadership.
Innovation & Transformation
- Lead adoption of AI and automation to improve efficiency and future readiness.
- Champion innovation in processes, tools, and talent strategy.
Qualifications & Skills
- 12+ years’ leadership experience in professional services, enterprise support, or shared services.
- Proven expertise in strategic leadership, operations, and process transformation.
- Strong background in budget management and ROI-driven decision-making.
- Demonstrated ability to influence and manage senior stakeholders across geographies.
- High proficiency in data analysis, reporting, and executive communications.
- Strong track record of talent development and culture building.
- Ability to lead with integrity, resilience, and values-driven decision-making.
Why Join BCG?
- Lead one of BCG’s most critical global service functions.
- Drive enterprise-wide transformation in executive support.
- Work in a high-impact, collaborative, and innovation-driven environment.
- Be part of a culture that values diversity, inclusion, and global connectivity.
Apply Now
Advance your career as an Executive Support Services Senior Director with Boston Consulting Group (BCG) in Gurgaon.
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