Team Lead – Central Support Team (CST), External Fulfillment – Amazon, Bengaluru
Job Description
📌 Summary
Join Amazon as a Team Lead – Central Support Team (CST) in Bengaluru, Karnataka, and take the lead in ensuring seamless seller operations across India. In this pivotal Amazon team leader job in Bengaluru, you’ll manage seller flex sites, coordinate with multiple stakeholders, and enhance the seller and customer experience. If you’re experienced in operations, logistics, or fulfillment and ready to take ownership in a fast-paced environment, this opportunity at Amazon India External Fulfillment is for you.
This role is ideal for professionals with 2+ years of experience in logistics, warehousing, or customer-facing roles, looking to grow their career in one of the world’s most advanced supply chain ecosystems.
🧾 Job Details at a Glance
| Job Title | Team Lead – CST, External Fulfillment |
|---|---|
| Company | Amazon India |
| Location | Bengaluru, Karnataka |
| Job ID | 3072880 |
| Shift Type | Rotational shifts, includes weekends |
| Experience Required | Minimum 2 years |
| Industry | E-commerce, Fulfillment, Logistics |
| Tools Used | MS Office, Excel, Reporting Tools |
| Language Requirement | Fluent in English |
| Employment Type | Full-Time |
🛠️ Key Responsibilities
As a Team Leader in External Fulfillment at Amazon Bengaluru, your core duties will include:
- Overseeing daily operations at seller flex sites through calls, emails, and field coordination.
- Acting as the primary point of contact for seller escalations and ANDON cases.
- Providing real-time support and education to associates for first-contact resolution.
- Monitoring key performance metrics and generating daily, weekly, and monthly reports.
- Conducting weekly audits on seller activities to maintain quality standards.
- Collaborating across departments – including Seller Support, Business, and Program teams.
- Planning staffing schedules and managing rosters for optimal resource allocation.
- Supporting contingency planning and holiday operations across partner teams.
- Developing and implementing SOPs to enhance the Amazon seller experience.
🎯 Skills and Competencies
To succeed in this Amazon Team Leader role in Bengaluru, you’ll need:
- Strong analytical mindset and attention to operational detail.
- Excellent communication and stakeholder management skills.
- Ability to identify process inefficiencies and implement improvements.
- Effective time management and independent decision-making.
- Comfort in a dynamic, data-driven environment.
🎓 Basic Qualifications
- Bachelor’s degree from a recognized university.
- Minimum 2 years of experience in customer service, logistics, fulfillment, or warehouse operations.
- Proficient in English (reading, writing, and speaking).
🌟 Preferred Qualifications
- Working knowledge of Microsoft Office, especially Excel.
- Experience in creating or interpreting business reports.
- Prior exposure to seller or partner-facing roles in e-commerce or logistics.
🚀 Why Join Amazon?
Amazon India offers a high-impact, high-ownership role where your work influences thousands of sellers and customers across the country. With a focus on innovation, diversity, and inclusion, Amazon supports career growth, continuous learning, and meaningful contributions.
📲 Apply Now
Ready to become a Team Lead in Amazon’s External Fulfillment division in Bengaluru?
Don’t miss this opportunity to step into a leadership role at one of the world’s most customer-centric companies.