Technical Support Engineer – Microsoft
Job Description
Location: Bangalore, Karnataka, India
Shift: Full-Time, Up to 50% Work from Home
Travel: 0-25%
Role Type: Individual Contributor
Profession: Technical Support
Employment Type: Full-Time
Summary
Join Microsoft’s Customer Service & Support (CSS) team as a Technical Support Engineer and be a part of an innovative global organization that empowers businesses worldwide through cutting-edge AI-driven solutions and cloud technologies. In this role, you will troubleshoot and resolve complex technical issues, collaborating with cross-functional teams and leveraging Microsoft’s products and services to deliver exceptional customer experiences. If you’re passionate about providing world-class technical support and growing your skills in Windows administration, network troubleshooting, and server management, this is the perfect opportunity for you!
Job Details at a Glance
| Attribute | Details |
|---|---|
| Job Title | Technical Support Engineer |
| Location | Bangalore, Karnataka, India |
| Shift | Full-Time, Up to 50% Work from Home |
| Experience | 3+ years in technical support or related field |
| Skills | Windows Admin, Networking, Active Directory, PowerShell, DNS |
| Tools | PerfMon, PowerShell, Windows Registry, Hyper-V |
| Travel | 0-25% |
Responsibilities
Response & Resolution
- Own and investigate customer technical issues and provide timely resolutions using troubleshooting tools.
- Collaborate with cross-functional teams to resolve complex problems and enhance customer experience.
Readiness & Knowledge Sharing
- Lead knowledge-sharing sessions with peers and junior team members, helping build a community of technical excellence.
- Share insights and best practices to enhance team skills and drive continuous improvement.
Product & Process Improvement
- Identify and report potential product defects, collaborating with Microsoft’s engineering teams to improve products and processes.
- Develop automation techniques and contribute to product enhancements for future releases.
Skills & Qualifications
Required Qualifications:
- Bachelor’s Degree in Computer Science, Information Technology (IT), or related field OR 5+ years of technical support experience.
- Fluency in English (written, spoken).
- 3+ years of experience in technical support, IT consulting, or information technology.
Preferred Qualifications:
- In-depth knowledge of Windows system administration, including expertise in:
- Registry management, File Storage, and User Accounts.
- Event Logs and Performance Monitoring using tools like PerfMon.
- Network protocols such as TCP/IP, DNS, and SMB.
- Familiarity with Windows Update management, Active Directory, and Kerberos.
- Experience in PowerShell scripting and network troubleshooting.
- Ability to diagnose and resolve server performance issues, including blue screen errors and server crashes.
- Understanding of network virtualization (Hyper-V, SDN) and Windows backup technologies.
Why Microsoft?
At Microsoft, we strive to create an inclusive culture where employees are empowered to collaborate, innovate, and drive growth. As a Technical Support Engineer, you’ll have the chance to work with cutting-edge cloud technologies and help customers leverage Microsoft products to reach their goals. We offer flexible work arrangements, competitive benefits, and a chance to grow professionally in an inclusive and diverse environment.
How to Apply
Take the next step in your career and join our Customer Service & Support (CSS) team at Microsoft. If you have a passion for providing top-tier technical support, solving challenging problems, and collaborating with a talented team, Apply Now to become a part of our dynamic team.