Technical Support Advisory – ODSP
Job Description
Location: Bangalore, Karnataka, India
Shift: Full-Time, Up to 100% Work from Home
Travel: 0-25%
Role Type: Individual Contributor
Profession: Technical Support
Employment Type: Full-Time
Summary
Microsoft’s Customer Service & Support (CSS) team is seeking a highly skilled Technical Support Engineer to join our ODSP team and provide world-class support for Microsoft’s Office 365 and SharePoint Online products. As a Technical Support Advisory, you will help customers resolve complex technical issues related to cloud technologies, OneDrive Sync, and SharePoint. You will have the opportunity to work with cutting-edge technology in the cloud space while collaborating with cross-functional teams to enhance the customer experience. If you’re passionate about problem-solving, cloud services, and customer success, this is the perfect opportunity for you!
Job Details at a Glance
| Attribute | Details |
|---|---|
| Job Title | Technical Support Advisory – ODSP |
| Location | Bangalore, Karnataka, India |
| Shift | Full-Time, Up to 100% Work from Home |
| Experience | 3-5+ years in technical support or product support |
| Key Skills | SharePoint, OneDrive, Office 365, Networking, Troubleshooting |
| Tools | Netmon, Perfmon, Fiddler, Offcat, Command Line |
| Travel | 0-25% |
Responsibilities
Response & Resolution
- Own and resolve complex technical issues related to OneDrive Sync, Office 365, and SharePoint Online for customers.
- Act as a technical advisor, collaborating with internal teams to diagnose issues and provide solutions using advanced troubleshooting tools.
Readiness & Knowledge Sharing
- Lead training and readiness programs for your peers, sharing insights, solutions, and expertise.
- Mentor junior engineers and contribute to technical coaching to enhance the team’s proficiency in troubleshooting and problem resolution.
Product & Process Improvement
- Work with Microsoft Engineering and Supportability teams to identify and address product defects.
- Contribute to the development of automation tools, diagnostic methods, and product improvements.
Skills & Qualifications
Required Qualifications:
- 3+ years of prior technical support experience, with strong expertise in Office 365 and SharePoint Online troubleshooting.
- Fluent in English: Excellent written and verbal communication skills.
- Basic understanding of O365 concepts and SaaS platforms.
- Experience with OneDrive Sync, NGSC sync, and troubleshooting issues in both Windows and Mac OS.
- Solid understanding of Active Directory, Networking (DNS, protocols), and Single Sign-On (SSO) concepts.
- Advanced troubleshooting skills using tools like Netmon, Perfmon, Fiddler, and Offcat.
- Knowledge of SharePoint MySite concepts and social features like Yammer and Delve.
Preferred Qualifications:
- SharePoint or Office 365 certifications.
- Experience with Azure, IIS, and HTTP requests.
- Hands-on experience with cloud technologies and automation tools.
Why Microsoft?
At Microsoft, we are committed to providing an inclusive and empowering environment where you can grow your skills while making an impact. As part of the Customer Service & Support (CSS) team, you will:
- Work with cutting-edge technology to resolve complex customer issues.
- Gain hands-on experience with cloud solutions like OneDrive, Office 365, and SharePoint.
- Enjoy a flexible work-from-home option, plus comprehensive benefits such as industry-leading healthcare, paid time off, and career development opportunities.
How to Apply
Ready to join the Customer Service & Support (CSS) team at Microsoft? Apply now to start your journey as a Technical Support Advisory and contribute to customer success with your deep expertise in cloud technologies.