Specialist – Linux Support | IT Support Engineer | Madurai
Job Description
Summary
Looking for an exciting role as a Linux Specialist or Linux Support Engineer in Madurai? Join HCLTech’s dynamic IT support team to manage on-call escalations, perform root cause analysis, and resolve complex Linux system issues independently. This position is perfect for IT professionals with 3-5 years of hands-on experience in Linux environments who are passionate about delivering first-call resolutions, maintaining high customer satisfaction (CSAT), and mentoring junior team members. If you thrive in fast-paced IT support roles and want to grow your expertise while working with a global leader in technology services, apply now!
Job Details at a Glance
| Job Title | Specialist – Linux Support Engineer |
|---|---|
| Location | Madurai, Tamil Nadu, India |
| Experience Required | 3 to 5 Years |
| Education Qualification | B-Tech or equivalent degree |
| Primary Skills | Linux Administration, Root Cause Analysis, Ticket Resolution |
| Shift | Rotational / On-call |
| Positions Available | 1 |
| Industry | IT Services, Technology Support |
Key Responsibilities
- Provide expert Linux system support by handling on-call escalations efficiently.
- Perform thorough root cause analysis to identify and resolve Linux-related technical issues.
- Independently manage and resolve support tickets within agreed Service Level Agreements (SLAs).
- Ensure adherence to quality standards, company policies, and regulatory requirements.
- Contribute to continuous improvement through value-adding activities such as updating the knowledge base, training freshers, and coaching junior analysts.
- Deliver an exceptional customer experience by achieving high first-call resolution rates, minimizing ticket reopens, and reducing rejected resolutions.
- Collaborate with cross-functional teams to escalate complex issues when necessary and ensure smooth incident resolution.
Required Skills & Qualifications
- Strong experience in Linux system administration and support.
- Ability to analyze technical problems and perform root cause analysis independently.
- Proven track record of managing and resolving high-volume support tickets.
- Excellent communication and teamwork skills.
- Bachelor’s degree in B-Tech, Computer Science, or a related technical field.
- Experience working in fast-paced IT support or technical specialist roles.
- Familiarity with ITIL processes and ticketing systems is a plus.
Why Work with HCLTech?
At HCLTech, we empower a diverse workforce across 60+ countries to deliver innovative technology solutions that drive business success. Join a culture focused on continuous learning, professional growth, and responsible innovation. Be part of a global leader committed to environmental, social, and governance (ESG) goals and dedicated to sustainable progress.
Learn more: www.hcltech.com
Apply Now
Ready to advance your career as a Linux Specialist in Madurai? Take the next step and join HCLTech’s expert IT support team.