Unit Manager – BFS Direct (Collections) | Bajaj Finance Ltd. | Bengaluru
Job Description
Summary
Bajaj Finance Ltd. is hiring a seasoned Unit Manager – BFS Direct Collections to oversee and optimize recovery operations in Bengaluru. Responsible for managing delinquent portfolios, leading agency relationships, and driving collection efficiency, you’ll play a critical role in minimizing loss and maximizing recovery. Ideal candidates bring 6–12 years of experience in collections management, team leadership, and vendor oversight. If you’re result-driven, analytical, and thrive in high-impact roles, this opportunity offers great visibility and growth.
Job Details at a Glance
| Job Title | Unit Manager – BFS Direct (Collections) |
|---|---|
| Location | Bengaluru – Residency Road, Karnataka, India |
| Department | BFS Direct – Collections & Recovery |
| Experience Required | 6–12 years in collections, vendor & team management |
| Job Level | GB04 |
| Shift Type | Day Shift |
| Tools & Systems | FinnOne, CRM, Capacity Planning Tools |
| Education | Graduate in any discipline |
| Application Deadline | 12 August 2026 |
Key Responsibilities
Portfolio & Recovery Management
- Analyze incremental portfolio trends and forecast potential losses
- Manage complex case allocations, joint agency visits, and escalations for efficient recoveries
- Initiate legal proceedings, collaborate with legal teams, and facilitate actions like summons, property attachment, and police coordination
Planning, Budgeting & Monitoring
- Conduct capacity planning and propose agency expansions as needed
- Set and monitor monthly/annual recovery goals (AOP) and performance milestones
- Oversee budget tracking including agency costs and payment validations
Agency & Vendor Oversight
- Evaluate monthly agency performance, identify underperformance, and implement corrective action plans
- Maintain consistent engagement with agencies, address compliance issues, and facilitate audit follow-ups
Team Leadership & Performance Tracking
- Allocate cases across regions, assess location-specific capacity, and track vendor availability
- Monitor key performance indicators like recovery percentages, collection efficiency, and portfolio quality
Skills & Qualifications
- Graduate in any discipline
- 6–12 years of experience in collections, collections team leadership, and vendor management
- Proven ability to manage high-value delinquent cases and drive recoveries
- Strong analytical skills, negotiation capability, and decision-making under pressure
- Skilled at leading teams, managing agencies, and improving performance metrics
Why Join Bajaj Finance Ltd.?
- Lead critical collections operations in one of India’s leading NBFCs
- Leverage your expertise to drive financial outcomes and team performance
- Work in a dynamic environment that values strategic thinking and results
- Opportunity to make an impact across operations, legal, and partner management
Apply Now
Ready to advance your career in collections leadership? Apply now and take on a pivotal role optimizing recovery operations at Bajaj Finance Ltd.