T&T – Customer Sales & Service Senior Consultant – Salesforce | Deloitte Pune
Job Description
Summary
Join Deloitte South Asia LLP as a Senior Consultant in Salesforce Consulting and drive digital transformation for top global clients. This role in Salesforce Sales Cloud, Service Cloud, Marketing Cloud, and Industry Cloud implementations offers you the opportunity to innovate, enhance customer experience, and deliver measurable business impact. Ideal for professionals with 6–7 years of Salesforce consulting experience, expertise in Salesforce customization, Apex, Lightning, and integration, and a passion for solving complex client challenges. Grow your career with Deloitte’s Technology & Transformation practice, leverage emerging technologies, and be part of a collaborative, high-impact environment.
Job Details at a Glance
| Key Information | Details |
|---|---|
| Job Title | T&T – Customer Sales & Service Senior Consultant – Salesforce |
| Location | Pune, India |
| Designation | Senior Consultant |
| Entity | Deloitte South Asia LLP |
| Experience Required | 6–7 years in Salesforce consulting and solution design |
| Shift/Work Type | Full-time |
| Key Tools & Technologies | Salesforce Sales Cloud, Service Cloud, Marketing Cloud, Industry Clouds, Apex, Lightning, Aura, OmniStudio, SQL, Heroku |
| Education | Graduate (B.Tech/BE/BCA/BSc) |
| Travel | Willingness to travel for short- and long-term client projects |
Responsibilities
As a Salesforce Senior Consultant, you will:
- Lead Salesforce implementation projects, including Sales Cloud, Service Cloud, Marketing Cloud, Communities, and Industry Clouds.
- Develop and configure Salesforce solutions using Lightning, Apex, Triggers, Aura, and OmniStudio.
- Manage client relationships, ensuring high-quality deliverables and exceeding expectations.
- Conduct solution design workshops, requirement gathering, and client demos.
- Identify and mitigate workstream risks, escalating issues as needed.
- Collaborate with multi-member teams to ensure smooth project execution.
- Leverage global trends and emerging technologies to enhance business recommendations.
- Create and maintain project documentation including system designs, use cases, test plans, and training manuals.
Skills
- Salesforce Developer: Apex, Lightning, Aura Components, OmniStudio, Triggers
- Salesforce Clouds: Sales, Service, Marketing, Industry
- SQL and database management
- Salesforce integration and customization
- Project management and team leadership
- Strong problem-solving and analytical skills
Qualifications
- 6–7 years of experience in Salesforce consulting or implementation projects
- Minimum 3–4 end-to-end Salesforce implementations, in India or globally
- Experience managing clients and leading multi-member teams
- Familiarity with Heroku, e-commerce, and Force.com platform best practices
- Graduate in Science or Engineering from a premier institute
- Willingness to travel for client projects
- Demonstrated organizational skills, discipline, and ability to meet deadlines
Why Deloitte?
- Connect for Impact – Work on global projects that make a difference to clients, communities, and the planet.
- Empower to Lead – Grow as a professional and leader regardless of your role.
- Inclusion for All – Thrive in an environment that values your unique skills and contributions.
- Drive Your Career – Take ownership of your career through cross-business mobility, upskilling, and global opportunities.
- Well-being Focus – Deloitte promotes 360-degree happiness with flexible work, accessibility, and support initiatives.
Apply Now
Ready to take your Salesforce consulting career to the next level? Apply here on Deloitte’s official careers page to join a team that values innovation, collaboration, and measurable impact.