T&T Customer Manager – Adobe Campaign Classic | Deloitte India | Mumbai

Job Description

Summary

Join Deloitte India as a T&T Customer Manager – Adobe Campaign Classic in Mumbai, where innovation meets customer experience transformation. In this senior managerial role, you’ll lead the technical architecture and development lifecycle of Adobe Campaign Classic, empowering global brands to deliver personalized, data-driven marketing campaigns at scale. If you’re a digital marketing technologist with 8+ years of hands-on Adobe Campaign experience, this is your opportunity to work with one of the world’s most respected consulting firms.

Job Details at a Glance

About the Role

As a T&T Customer Manager – Adobe Campaign Classic at Deloitte, you will be part of the Digital Customer and Marketing (DCM) team, delivering enterprise-level marketing automation solutions for top-tier clients. This role requires a deep understanding of Adobe Campaign Classic, database architecture, cross-channel marketing, and CRM systems integration.

Key Responsibilities

• Lead the technical architecture and full-cycle implementation of Adobe Campaign Classic solutions
• Design marketing workflows, schemas, and integrations with external data sources including CRMs
• Implement real-time messaging, push notifications, and multi-channel campaign integrations
• Ensure platform performance, scalability, and stability through best practices
• Collaborate with client stakeholders, manage expectations, and deliver results that exceed client objectives
• Estimate project timelines, manage resources, and ensure quality and timely delivery
• Integrate Adobe Campaign with other Adobe Experience Cloud products
• Define deployment methodologies and ensure continuous support for Adobe Campaign platforms

Essential Skills & Technical Expertise

• 8+ years of experience with Adobe Campaign Classic (development, architecture, integration)
• Proficiency in HTML, CSS, JavaScript, and scripting for email and web templates
• Strong knowledge of relational databases, data modeling, and FDA concepts
• Experience with cross-channel campaign design, execution, and optimization
• Knowledge of Adobe Experience Cloud integration and mobile app push notifications
• Strong analytical mindset with the ability to troubleshoot and resolve technical issues
• Excellent client communication, leadership, and project governance skills

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field
• Adobe Certified Expert (ACE) in Adobe Campaign (Preferred)
• Experience with Agile project delivery and team collaboration tools
• Understanding of data privacy and compliance best practices for campaign platforms

Your Role as a Leader

As a Manager at Deloitte India, you will:

• Drive purpose-led transformation and deliver measurable client value
• Lead and mentor diverse teams, encouraging professional development and innovation
• Demonstrate integrity, inclusion, and empathy in all interactions
• Adapt to change with resilience and support team alignment with strategic goals
• Leverage analytics to inform decisions and influence stakeholders

Career Growth at Deloitte

At Deloitte, you will have access to:

• World-class training at Deloitte University
• A wide array of learning and development tools
• Global mobility opportunities and cross-functional career paths
• Initiatives that promote mental well-being, inclusivity, and work-life balance

Why Choose Deloitte India?

• Work with global clients on cutting-edge customer experience transformations
• Thrive in a hybrid workplace designed for flexibility and collaboration
• Enjoy comprehensive benefits and career support programs
• Be part of an inclusive, diverse, and purpose-driven organization making an impact

Apply Now

Ready to elevate your career as a T&T Customer Manager – Adobe Campaign Classic at Deloitte India in Mumbai?
📩 Apply directly on Deloitte’s official careers page and take the next step toward transforming the digital marketing landscape.