Specialist Customer Care Jobs at Barclays | Chennai, India
Job Description
Summary
Barclays is hiring Specialist Customer Care professionals in Chennai to support banking operations, customer service excellence, and compliance processes. As a Customer Care Specialist at Barclays India, you will play a vital role in managing back-office operations, risk controls, and customer-related financial processes. This opportunity is ideal for graduates with experience in banking operations, lending, KYC, loans, mortgages, or BPO/KPO environments who are eager to build a career with one of the world’s leading financial institutions.
Join Barclays Customer Care Operations in Chennai and become part of a diverse, collaborative, and future-ready workplace that puts customers at the heart of its strategy.
Job Details at a Glance
| Job Title | Specialist Customer Care |
|---|---|
| Company | Barclays |
| Location | Chennai, Tamil Nadu, India |
| Business Area | India COO Customer Care – BUK |
| Area of Expertise | Banking Operations / Customer Service |
| Contract Type | Permanent |
| Work Mode | Hybrid (onsite anchor days) |
| Experience Required | 1+ years in banking operations / BPO / KPO |
| Education | Graduate / Postgraduate in any discipline |
| Reference Code | JR-0000064268 |
| Date Posted | October 01, 2025 |
Key Responsibilities
As a Barclays Specialist Customer Care – Chennai, you will:
- Deliver exceptional customer service across email, chat, and phone support.
- Resolve complex customer inquiries related to banking products, loans, overdrafts, and mortgages.
- Support lending operations, KYC processes, collateral verification, and facility letters.
- Collaborate with cross-functional teams to improve customer care processes.
- Maintain compliance with banking regulations, risk management, and governance policies.
- Provide coaching and feedback to team members to strengthen service delivery.
- Identify areas for process improvement and implement best practices.
- Prepare performance reports and insights for senior stakeholders.
Required Skills & Experience
- Minimum 1 year of relevant experience in banking operations, lending, KYC, or customer support.
- Graduate/Postgraduate degree in Business, Finance, or related fields.
- Knowledge of loans, mortgages, valuations, overdraft, and drawdown processes.
- Experience in BPO/KPO operations (back-office / non-voice role).
- Strong understanding of risk, compliance, and regulatory requirements.
- Flexibility to work in changing shifts and dynamic environments.
What Barclays Offers
- A future-ready workspace at DLF Cybercity, Chennai, with world-class facilities.
- Competitive salary and benefits including medical coverage, wellness programs, and childcare support.
- Career development in a global financial services leader with opportunities for growth.
- Inclusive and diverse work culture where your voice, skills, and ideas are valued.
Apply Now
Take the next step in your banking career with Barclays Specialist Customer Care Chennai jobs. If you have the skills in customer service, banking operations, and compliance, this is your chance to join a global financial leader.