Senior Consultant – Customer Experience & Transformation | Deloitte India | Mumbai
Job Description
Job Overview
Deloitte India is seeking a Senior Consultant for its Customer Strategy & Design (CS&D) team under Technology & Transformation (T&T) in Mumbai. This role focuses on customer experience advisory, transformation, and digital engagement initiatives to help clients enhance customer satisfaction, loyalty, and business growth.
Job Details
| Job Title | Senior Consultant – Customer Experience & Transformation |
|---|---|
| Company | Deloitte Touche Tohmatsu India LLP |
| Location | Mumbai |
| Entity | Technology & Transformation – Customer Strategy & Design |
| Experience | 5–7 years in Customer Experience or related roles |
| Requisition ID | 82058 |
| Date Posted | Sep 15, 2025 |
Key Responsibilities
- Develop and execute customer experience (CX) strategies and frameworks.
- Conduct in-depth analysis of client business processes and customer journeys.
- Design and implement customer engagement initiatives to improve satisfaction and loyalty.
- Provide data-driven insights and recommendations aligned with industry best practices.
- Manage project deliverables, timelines, and stakeholder expectations.
- Mentor junior consultants and contribute to knowledge sharing and methodology development.
- Stay updated on CX trends, digital platforms, and emerging technologies.
- Collaborate with cross-functional teams to deliver end-to-end transformation solutions.
Required Qualifications
- Bachelor’s or Master’s degree in Business, Marketing, or related field.
- 5–7 years of experience in customer experience, digital transformation, or related domains.
- Strong knowledge of CX principles, frameworks, and technologies.
- Proven project management and client-facing experience.
- Excellent analytical, communication, and problem-solving skills.
- Familiarity with Agile methodologies.
Preferred Qualifications
- Hands-on experience with Salesforce, Adobe Experience Cloud, or other CX platforms.
- Knowledge of data analytics, visualization, and reporting tools.
- Professional certifications in Customer Experience Management or equivalent.
Why Deloitte?
- Work on high-impact CX transformation engagements with leading clients.
- Exposure to cutting-edge digital, cloud, AI, and analytics solutions.
- Hybrid working model with flexibility and inclusion at the core.
- Structured career growth, learning opportunities, and leadership development.
- A culture that fosters innovation, empathy, and collaboration.
Apply Now
Be part of Deloitte’s Customer Strategy & Design team and drive customer-first transformation projects that make a lasting impact.