Tr. Customer Support Officer – BPO | Pune / Mangalore | Freshers & Graduates
Job Description
Summary
Kickstart your career in the BPO and customer service industry with MphasiS! We are hiring Trainee Customer Support Officers in Pune and Mangalore. This is an excellent opportunity for graduates and freshers with 0–1 years of experience who have strong communication skills, a passion for customer service, and the ability to handle customer interactions with professionalism. Join us to build a rewarding career in customer support, inbound/outbound calls, email support, and client relationship management while working with a global IT and BPO leader.
Job Details at a Glance
| Job Title | Tr. Customer Support Officer – BPO |
|---|---|
| Location | Pune / Mangalore |
| Experience | 0 – 1 Years (Freshers welcome) |
| Job ID | 91571-6-1 |
| Shift | Rotational shifts (including extended hours and weekly offs) |
| Employment Type | Full-time |
| Skills Required | Customer Service, Communication Skills, MS Office, Avaya |
| Typing Speed | 30 WPM minimum |
| Tools | Avaya, MS Office, Client Systems |
| Domain Knowledge | Basic Insurance knowledge (preferred) |
Key Responsibilities
- Handle customer queries via inbound/outbound calls and emails within defined SLAs.
- Record and classify interactions accurately using client systems.
- Refer to the knowledge base and follow standard operating processes.
- Ensure timely follow-up and closure of customer interactions for maximum satisfaction.
- Demonstrate strong active listening and probing skills during conversations.
- Deliver excellent service with clear, neutral-accent communication.
- Support the team by meeting targets for quality, speed, and customer satisfaction.
Mandatory Skills
- Fluent in spoken and written English with effective business communication.
- Comfortable with rotational shifts and extended working hours.
- Typing speed of 30 WPM.
- Intermediate skills in MS Office and computer operations.
- Beginner-level knowledge of Avaya/phone operating systems.
- Strong analytical, active listening, and problem-solving skills.
Preferred Skills
- Basic understanding of the Insurance domain.
- Prior experience (0–6 months) in BPO or customer service roles.
- Ability to quickly adapt and self-learn in a dynamic environment.
Qualifications
- Any graduate (Freshers eligible).
- Must clear Voice & Accent (V&A) assessment and an online typing test.
What’s in it for You?
- Build your career with a leading global BPO and IT services provider.
- Opportunity to gain technical and business expertise.
- Work in an open, transparent, and innovative culture.
- Be part of a team consistently rated for high CSAT scores and on-time delivery.
- Exposure to global processes and career growth opportunities.
About Mphasis
MphasiS is a global IT solutions and BPO services provider delivering Applications, Infrastructure, and Business Process Outsourcing (BPO) solutions to enterprises worldwide. With deep domain expertise and cutting-edge digital solutions, we help clients transform and grow in a competitive market. Our Front2Back™ Transformation approach leverages cloud and cognitive technologies to deliver hyper-personalized customer experiences.
Apply Now
Take the first step toward a successful customer service and BPO career.
👉 Apply Here on the Official MphasiS Careers Page