Sr. Process Associate – Opportunity to Cash | Siemens Global Business Services | Bangalore

Job Description

Summary

Siemens Technology and Services Pvt. Ltd. (Global Business Services division) is looking for a Sr. Process Associate – Opportunity to Cash in Bangalore. This is a full-time role for professionals with experience in ERP systems, service desk support, customer service, and transactional operations. The position offers 24/7 rotational shifts, supporting the Australia–New Zealand region, making it ideal for candidates skilled in process management, reporting, and customer engagement.

Join Siemens and be part of a global leader in digital solutions and business services, where innovation meets opportunity.

Job Details at a Glance

Key Responsibilities

• Execute transactional services defined in the global product catalog with accuracy and timeliness.
• Handle customer calls, log notifications in ERM tools, and ensure proper resolution.
• Dispatch engineers, upload engineer productive hours, and conduct notification closure and NPS surveys.
• Provide 24/7 support for Australia–New Zealand region (rotational shifts, weekly offs on weekdays possible).
• Ensure rigorous follow-ups and timely closure of open queries.
• Maintain daily, weekly, and monthly activity reports.
• Support month-end and quarter-end closing activities, including extended working hours if required.
• Train and mentor new associates, monitor performance, and assist in process improvements.
• Ensure adherence to Siemens compliance standards and guidelines.

Skills & Competencies

• Minimum 2 years of experience in Service Desk or Opportunity to Cash processes.
• Strong knowledge of ERP software and service operations.
• Excellent communication skills (Australian accent preferred).
• Strong customer service orientation with problem-solving abilities.
• Ability to work in rotational shifts and extended hours during critical periods.
• Open-minded, detail-oriented, and proactive in process ownership.
• Team-oriented with ability to train and guide new associates.

Qualifications

• Bachelor’s degree in Commerce, Business Administration, or a related field.
• Hands-on experience with ERP systems and process operations.
• Strong reporting and analytical skills.

Why Join Siemens Global Business Services?

• Be part of a global leader in innovative digital and customer-oriented business solutions.
• Opportunity to work in diverse, international teams across multiple regions.
• Exposure to end-to-end business services that drive real business impact.
• Supportive environment fostering career growth, learning, and global mobility.
• Inclusive culture that values authenticity, diversity, and work-life balance.

Apply Now

Take your next career step with Siemens as a Sr. Process Associate – Opportunity to Cash in Bangalore.
👉 Click here to apply directly on the Siemens Careers page