Senior Consultant – Customer Experience Advisory | Deloitte India | Mumbai
Job Description
Summary
Join Deloitte India as a Senior Consultant – Customer Experience Advisory, where you’ll lead transformative customer experience solutions in Mumbai. At Deloitte, a global leader in consulting and technology services, your expertise will help businesses enhance customer satisfaction, drive loyalty, and implement actionable strategies. With a strong focus on customer experience (CX), digital transformation, and data-driven insights, this role is perfect for professionals seeking growth in a dynamic, innovation-driven environment.
📋 Job Details at a Glance
| Job Title | Senior Consultant – Customer Experience Advisory |
|---|---|
| Location | Mumbai, Maharashtra, India |
| Shift | Full-Time |
| Experience | 5-7 Years |
| Education | Bachelor’s/Master’s in Business, Marketing, or Related Field |
| Key Tools & Technologies | Salesforce, Adobe Experience Cloud, Data Analytics Tools, Agile |
| Company | Deloitte Touche Tohmatsu India LLP |
| Industry | Consulting, Technology & Transformation |
| Employment Type | Permanent |
✅ Key Responsibilities
- Develop and execute impactful customer experience (CX) strategies and solutions.
- Analyze client business processes and customer interaction data to identify CX improvement opportunities.
- Design and implement customer engagement initiatives aimed at enhancing satisfaction and loyalty.
- Collaborate with cross-functional teams to align business needs with CX solutions.
- Manage project deliverables, timelines, and resources with strong accountability.
- Provide actionable insights and recommendations based on industry best practices and data analysis.
- Support the development of customer experience frameworks, methodologies, and best practices.
- Stay up-to-date with the latest trends, technologies, and innovations in CX and digital transformation.
- Mentor and coach junior team members for skill development and growth.
🛠️ Required Skills & Qualifications
- Bachelor’s or Master’s Degree in Business, Marketing, or related field.
- 5-7 years of hands-on experience in customer experience management or related consulting roles.
- Deep knowledge of customer experience principles, tools, and technologies.
- Proven ability to manage and deliver high-impact projects.
- Excellent analytical, communication, and problem-solving skills.
- Familiarity with Agile methodologies and project management practices.
🎯 Preferred Qualifications
- Hands-on experience with CX platforms like Salesforce, Adobe Experience Cloud, or similar.
- Strong knowledge of data analytics and reporting tools.
- Relevant certifications in Customer Experience Management or Digital Transformation.
🚀 Why Work at Deloitte?
At Deloitte, you are empowered to unleash your full potential. Our global network solves the world’s most complex business problems while focusing on sustainability, inclusion, and continuous learning. Our flexible, diverse, and supportive work environment promotes growth, leadership, and a 360-degree approach to employee happiness.
📢 Apply Now
Interested in driving impactful customer experience solutions with Deloitte India in Mumbai?
👉 Apply today by visiting the official Deloitte careers page:
Apply Here