Specialist Customer Care – Barclays (Banking Operations) | Noida, India
Job Description
Summary
Barclays is hiring Specialist Customer Care professionals in Noida, India for its Banking Operations division. This role offers an excellent opportunity to work at the heart of a global financial institution, ensuring smooth back-office operations and delivering exceptional customer support. As a Customer Care Specialist at Barclays, you will handle lending operations, KYC, collateral management, loan processing, mortgages, overdrafts, and compliance responsibilities. If you have experience in BPO/KPO, back-office operations, or financial services with strong knowledge of banking processes, this is the perfect career move to grow with a leading multinational bank.
Job Details at a Glance
| Job Title | Specialist Customer Care – Barclays India |
|---|---|
| Location | Noida, Uttar Pradesh, India |
| Business Area | India COO Customer Care (Banking Operations) |
| Job Type | Permanent, Full-time |
| Shift | Flexible, rotational shifts may apply |
| Experience Required | 1+ year in banking operations, BPO/KPO, or financial services |
| Education | Graduate/Postgraduate in any discipline |
| Tools/Processes | Lending Operations, KYC, Collateral, Facility Letters, Mortgages, Loans, Overdrafts, Drawdowns |
| Reference Code | JR-0000064270 |
Key Responsibilities
As a Customer Care Specialist at Barclays Noida, you will:
- Provide high-quality customer service via chat, email, and phone.
- Manage and resolve complex banking queries including account balances, transactions, and payments.
- Support lending operations such as mortgages, loans, overdrafts, collateral, and facility letters.
- Ensure compliance with risk management, internal controls, and regulatory frameworks.
- Collaborate across teams to improve customer care processes and operational efficiency.
- Prepare reports, presentations, and performance insights for senior stakeholders.
- Identify industry trends to implement best practices in customer service.
- Provide coaching and guidance to junior colleagues where required.
Skills & Competencies
To succeed in this role, you should have:
- Strong knowledge of banking operations, lending, and KYC.
- Experience in back-office roles (non-voice) with exposure to financial services or BPO/KPO environments.
- Ability to manage customer escalations with professionalism.
- Analytical mindset for identifying risks, gaps, and process improvements.
- Good communication skills to liaise with internal teams and customers.
- Flexibility to work in changing shift patterns.
Qualifications
- Graduate or Postgraduate in any discipline.
- Minimum 1 year of relevant experience in banking operations, customer care, or back-office support.
- Prior exposure to financial services, lending, or collateral processes preferred.
Why Join Barclays?
- Work with a global leader in banking and financial services.
- Competitive salary and benefits package.
- Inclusive and diverse workplace culture.
- Opportunities for career progression and professional growth.
- Modern office facilities in Noida with access to collaborative areas, wellness support, and hybrid working options.
Apply Now
Take the next step in your banking operations career with Barclays. If you’re ready to contribute to world-class customer care and grow within a leading financial institution, apply today.