Manager – Customer Service/Operations | Siemens Financial Services | Gurgaon / Mumbai / Bangalore
Job Description
Summary
Siemens Financial Services India is hiring a Manager – Customer Service/Operations to strengthen its corporate operations team. This role is ideal for professionals with 5–8 years of experience in financial services, banking, or asset-based finance who are skilled in loan documentation, trade finance, compliance, and customer service operations. If you are looking to build a career with a global leader in financial solutions and have a CA, ICWA, MBA, M.Com, or B.Com background, Siemens offers you the platform to grow, innovate, and excel.
Job Details at a Glance
| Job Title | Manager – Customer Service/Operations |
|---|---|
| Company | Siemens Financial Services Pvt. Ltd. |
| Location | Gurgaon / Mumbai / Bangalore (Flexible) |
| Job ID | 478973 |
| Department | Customer Services |
| Employment Type | Full-time, Permanent |
| Experience Level | Early Professional (5–8 years) |
| Education Requirement | CA / Inter CA / ICWA / MBA / M.Com / B.Com |
| Industry | Financial Services / Asset-based Finance |
| Contract Type | Permanent |
Key Responsibilities
As a Customer Service/Operations Manager at Siemens Financial Services, you will:
- Review, verify, and maintain accuracy of customer deal documentation.
- Ensure precise data entry and management within the Odessa system.
- Handle documentation for loans, leases, trade finance, Letter of Credit, TT, and Forex payments.
- Manage timely closure of Bills of Entry (BOEs) with banks.
- Track PDDs, escalate issues, and publish MIS reports regionally.
- Oversee document scanning, record maintenance, and customer communication within set timelines.
- Support audit requirements related to contract files and compliance.
- Coordinate with the ROC (Registrar of Companies) for charge creation and expense recovery.
- Work closely with the Risk Team to ensure transaction completeness.
- Uphold Siemens’ high standards of business ethics, accuracy, and compliance.
Skills & Competencies
- Strong knowledge of financial services operations, trade finance, and asset-based finance.
- Familiarity with regulatory compliance and documentation processes.
- Excellent analytical, organizational, and problem-solving skills.
- Strong verbal and written communication abilities.
- Proficiency with digital tools and MIS reporting.
- Team player with the ability to collaborate across departments.
Qualifications
- CA / Inter CA / ICWA / MBA / M.Com / B.Com (Finance background preferred).
- 5–8 years of experience in financial services, banking, or BPO industry (asset-based finance preferred).
- Strong exposure to corporate operations, trade finance, and documentation.
- Digital-first mindset with adaptability to evolving tools and processes.
- Positive attitude, integrity, and willingness to learn.
Why Join Siemens Financial Services?
- Be part of Siemens’ global financial services arm, known for innovation and reliability.
- Work in a dynamic, customer-focused operations role supporting diverse industries.
- Gain exposure to cutting-edge financial products and digital tools.
- Build a career in an organization that values growth, teamwork, and professional development.
Apply Now
Ready to take the next step in your career with Siemens Financial Services?
👉 Click here to apply on the official Siemens Careers page