Customer Service Engineer | Randstad India | Gurgaon, Haryana
Job Description
Summary
Randstad India is looking for a skilled Customer Service Engineer in Gurgaon, Haryana, to deliver exceptional technical support and world-class customer service. This role is ideal for professionals with experience in call center support, customer account management, and technical troubleshooting. As a Customer Service Engineer at Randstad India, you will handle inbound client interactions, resolve technical queries efficiently, and ensure a seamless customer experience, contributing to enhanced client satisfaction and loyalty.
✅ Job Details at a Glance
| Job Title | Customer Service Engineer |
|---|---|
| Location | Gurgaon, Haryana |
| Employment Type | Permanent |
| Shift | Day Shift |
| Experience Required | 1+ Years in Customer Support / Technical Support |
| Education Requirement | 12th Pass / Graduate with strong English communication |
| Industry | Mechanical & Industrial Engineering / Customer Support |
| Key Tools | MS Office, CRM Systems, Ticketing Tools |
| Application Deadline | 10 November 2025 |
📋 Key Responsibilities
- Manage a high volume of inbound customer calls professionally and efficiently.
- Identify and assess customer needs to provide accurate solutions and information.
- Follow standardized communication protocols and scripts to maintain quality interactions.
- Maintain detailed records of customer interactions, process accounts, and file documents.
- Go the extra mile to engage customers and deliver a world-class service experience.
- Collaborate with cross-functional teams to resolve escalated technical or service issues.
🎯 Required Skills & Qualifications
- Excellent spoken and written English communication skills.
- Proven experience as a Call Center Representative, Customer Support Engineer, or similar role.
- Fast and accurate typing and data entry skills.
- Basic technology proficiency with MS Office and the ability to learn new systems quickly.
- Resident of Delhi or the National Capital Region (NCR).
🌟 Preferred Qualifications (Bonus Points)
- Experience interacting with and supporting American customers.
- Familiarity with CRM and ticketing software.
- Strong problem-solving skills with the ability to handle high-pressure situations.
🚀 Apply Now
Take your career to the next level as a Customer Service Engineer at Randstad India in Gurgaon, Haryana. Submit your application through the official Randstad India careers portal: