Service Advisor – Mumbai | Tesla Careers (Full-Time)
Job Description
Summary
Tesla is seeking a skilled Service Advisor in Mumbai to join our dynamic vehicle service team. As a vital link between Tesla and its customers, the Service Advisor ensures a seamless, customer-focused service experience for one of the world’s most innovative electric vehicle brands. This role demands strong technical knowledge combined with exceptional customer service skills to handle vehicle maintenance inquiries, coordinate service appointments, and enhance overall customer satisfaction. If you are passionate about automotive technology and enjoy working in a fast-paced, customer-centric environment, this opportunity is perfect for you.
📌 Job Details at a Glance
| Job Title | Service Advisor – Mumbai |
|---|---|
| Location | Mumbai, Maharashtra, India |
| Employment Type | Full-Time |
| Department | Vehicle Service |
| Job Function | Vehicle Service, Customer Service |
| Shift | Day Shift |
| Experience Required | Automotive service or customer-facing experience preferred |
| Tools & Systems | Dealer Management System (DMS), MS Office, Outlook |
| Reports To | Service Manager |
🛠️ Key Responsibilities
- Promptly respond to customer inquiries via phone calls, emails, and walk-ins, delivering exceptional service.
- Return missed calls and emails within the shortest possible timeframe.
- Assess technical issues remotely where possible, escalating complex concerns to the Shop Foreman or Service Manager immediately.
- Accurately log vehicle problems and service details into the Dealer Management System with strong attention to detail.
- Conduct service transactions, explaining service actions and providing clear summaries to customers.
- Communicate estimated completion times, give regular updates, and follow up to ensure customer satisfaction.
- Coordinate vehicle detailing and preparation prior to delivery.
- Schedule delivery or pick-up times with customers, ensuring smooth handovers.
- Conduct follow-up communications to verify customer satisfaction post-service.
🎯 Skills & Qualifications
- Solid understanding of vehicle maintenance methods, tools, parts, and repair techniques.
- Proficiency with hand power tools, shop equipment, and automotive/electrical testing devices.
- Ability to comprehend and follow detailed oral and written instructions.
- Strong willingness to learn cutting-edge automotive technologies and innovations.
- Proven ability to establish cooperative relationships with colleagues and customers.
- Excellent organizational skills to manage multiple priorities and meet deadlines efficiently.
- Team-oriented mindset with a focus on achieving common goals.
- Familiarity with Dealer Management Systems (DMS), Microsoft Outlook, and MS Office.
- Associate Degree or certification in Automotive Technology preferred.
- Prior retail automotive service experience is an advantage.
- Fluency in English and local languages (Marathi/Hindi) essential.
- Ability to work professionally in a fast-paced Mumbai service environment.
🚀 Why Work with Tesla?
- Join a globally recognized, innovative leader in electric vehicles.
- Work in a collaborative and technology-driven environment.
- Contribute directly to Tesla’s mission of accelerating the world’s transition to sustainable energy.
- Access ongoing learning and career growth opportunities.
✅ Apply Now
Ready to take your automotive service career to the next level with Tesla? Click below to apply and become part of a team that’s revolutionizing the automotive industry.