Senior Voice and Contact Center Engineer | Contact Center Solutions Engineer | Voice Systems Engineer-TESLA
Job Description
Summary
Are you an experienced Senior Voice and Contact Center Engineer ready to lead the design, deployment, and support of advanced contact center and voice technologies? Join Tesla’s dynamic Engineering & IT team to drive innovation in omni-channel communication platforms that power customer support, sales, and service centers globally. This role demands deep expertise in Avaya and Microsoft ACS platforms, VOIP architectures, and large-scale migrations — perfect for candidates passionate about building reliable, high-performance voice and contact center solutions in a fast-paced environment.
Job Details at a Glance
| Job Title | Senior Voice and Contact Center Engineer |
|---|---|
| Location | India (Remote/Hybrid options available) |
| Employment Type | Full-time |
| Department | Software Engineering / Engineering & IT |
| Key Technologies & Tools | Avaya, Microsoft ACS, VOIP, SBC, SIP trunking, API/Event Based Platforms, Contact Center Automation Tools |
| Experience Level | Senior (5+ years in Contact Center and Voice Systems) |
| Shift | Standard business hours with on-call as required |
Responsibilities
As a Senior Voice and Contact Center Engineer, your key responsibilities will include:
- Design, implement, and support scalable and highly available voice and contact center technologies across Tesla’s global call centers, retail locations, and office environments.
- Collaborate closely with customer-facing contact center teams including Customer Support, Sales, and Service to develop technical solutions enhancing customer and agent experiences.
- Lead and manage complex multi-phase platform migrations involving Avaya and Microsoft ACS contact center suites.
- Define and deploy global technical standards for contact center systems ensuring consistent, reliable omni-channel voice solutions.
- Identify, advocate for, and integrate new contact center technologies and automation tools that solve critical business challenges.
- Develop detailed technical documentation including architectural diagrams, design specs, and operational procedures.
- Serve as the Technical Lead within the Unified Communications (UC) Operations team, mentoring and guiding junior engineers.
- Ensure contact center systems have adequate capacity and performance to support Tesla’s business growth and evolving communication needs.
- Troubleshoot and resolve complex VOIP, SIP trunking, SBC, and multi-carrier deployment issues.
- Drive continuous improvements by leveraging data-driven analytics to enhance voice system reliability and efficiency.
Skills & Qualifications
Ideal candidates will possess:
- 5+ years of hands-on experience designing, deploying, and supporting complex contact center solutions, especially on Avaya platforms.
- Strong working knowledge of Avaya Product Suite and Microsoft ACS products, including API/Event Based Contact Center technologies.
- Proven track record with large-scale, phased migrations of global contact center platforms.
- Expertise in VOIP technologies, SBC configuration, SIP trunking, and managing multi-carrier voice deployments.
- Solid analytical skills to diagnose complex technical issues and deliver effective solutions.
- Excellent communication skills, capable of translating technical concepts into clear business language.
- Experience designing solutions that balance customer needs with IT’s strategic technology roadmap.
- Ability to thrive in a fast-moving, dynamic work environment with evolving priorities.
- Exposure to voice and contact center automation tools is highly desirable.
Why Work With Us?
Join Tesla’s innovative team and be a key contributor in delivering cutting-edge voice and contact center technologies that impact millions worldwide. Experience the thrill of working at the intersection of technology and customer engagement within a fast-paced, forward-thinking company. Grow your career while solving complex engineering challenges and shaping the future of customer communication.
Apply Now
Ready to lead and innovate as a Senior Voice and Contact Center Engineer at Tesla? Take the next step in your career today!