Senior Desktop Support Engineer – Windows/MacOS | IT Infrastructure | Bangalore, Kochi, Pune, Kolkata
Job Description
Summary
Join a high-performing IT team as a Senior Desktop Support Engineer and take the lead in delivering advanced technical support for enterprise desktop systems, including Windows and MacOS environments. This role is ideal for experienced professionals passionate about IT infrastructure, desktop troubleshooting, and technical mentoring. If you are skilled in resolving complex system and application issues, guiding junior staff, and ensuring the smooth operation of digital workspaces, this is your chance to make an impact in a dynamic organization.
Job Details at a Glance
| Job Title | Senior Desktop Support Engineer |
|---|---|
| Locations | Bangalore, Kochi, Pune, Kolkata |
| Experience Level | 5+ Years in IT Desktop Support |
| Shift | Day Shift / Flexible |
| Platforms | Windows, MacOS |
| Key Tools & Systems | Desktop Applications, Ticketing Systems, Remote Tools |
| Job Function | IT Infrastructure Services |
| Role | Engineer – Desktop Systems Support |
| Job ID | 371661 |
| Education Requirement | Bachelor’s in Engineering or Related Field |
| Apply By | 31-Dec-2025 |
Key Responsibilities
As a Desktop Support Engineer – Senior Level, your duties will include:
- Delivering advanced technical support for Windows and Mac desktop systems and applications.
- Troubleshooting and resolving complex hardware/software issues and collaborating with cross-functional IT teams.
- Supporting and maintaining desktop configurations, application installations, and user access.
- Coordinating with third-party vendors when escalation is necessary.
- Mentoring and training junior IT support staff on tools, troubleshooting steps, and best practices.
- Participating in IT infrastructure projects, including system rollouts, updates, and testing.
- Documenting support tickets, resolutions, SOPs, and system configurations.
- Ensuring adherence to IT security policies, procedures, and compliance standards.
- Staying updated with emerging technologies and integrating them into support solutions.
Required Skills & Competencies
- Proficiency in Windows and MacOS desktop environments.
- Advanced troubleshooting of operating systems, networks, and enterprise software.
- Familiarity with IT ticketing tools, remote desktop support platforms, and standard IT protocols.
- Strong understanding of ITIL processes and service desk operations.
- Excellent verbal and written communication skills.
- Proven ability to mentor junior team members and lead technical problem-solving.
- Knowledge of security standards and compliance practices within IT.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience in desktop support or IT infrastructure engineering roles.
- Certifications (Preferred but not mandatory): Microsoft Certified, CompTIA A+/Network+, ITIL Foundation.
Soft Skills
- Strong analytical and decision-making capabilities.
- Excellent teamwork and interpersonal communication.
- Detail-oriented with a proactive approach to issue resolution.
- Customer-centric mindset and commitment to service excellence.
Apply Now
Ready to take the next step in your IT support career? Apply now and become a part of a forward-thinking organization that values your technical expertise and leadership in infrastructure services.