Senior Consultant – SAP C4C (Customer Cloud / CRM) | Deloitte India | Bengaluru
Job Description
Summary
Join Deloitte South Asia LLP as a Senior Consultant – SAP C4C (Customer Cloud / CRM) and play a key role in delivering advanced SAP CRM Sales and Service Cloud solutions to global clients.
This opportunity is perfect for professionals with 5+ years of SAP CRM or SAP C4C implementation experience who thrive on solving complex business challenges, integrating CRM with ERP systems, and enabling seamless digital transformation.
At Deloitte, you’ll be part of a collaborative environment where innovation meets impact — helping clients enhance customer experience, sales productivity, and service efficiency through the power of SAP Cloud for Customer (C4C).
Job Details at a Glance
| Job Title | Senior Consultant – SAP C4C (Customer Cloud / CRM) |
|---|---|
| Company | Deloitte South Asia LLP |
| Job Requisition ID | 87524 |
| Location | Bengaluru, India |
| Experience Level | 5+ years |
| Designation | Senior Consultant |
| Employment Type | Full-Time / Permanent |
| Industry | IT Services & Consulting |
| Primary Skills | SAP C4C, SAP CRM, ABAP, OData, HCI/PI |
| Tools & Platforms | JIRA, Confluence, SAP ECC, SAP Cloud SDK |
| Date Posted | October 8, 2025 |
| Work Mode | Hybrid (Client Travel May Be Required) |
About the Role
As a Senior SAP C4C / CRM Consultant, you’ll lead end-to-end SAP CRM implementations — from requirement analysis to configuration, development, and post-go-live support.
You’ll collaborate with business stakeholders, project managers, and technical teams to deliver cloud-based CRM solutions that integrate seamlessly with ERP systems and support sales, service, and marketing operations.
Key Responsibilities
- Implement and enhance SAP CRM / SAP C4C Sales and Service Cloud solutions for enterprise clients.
- Conduct requirement workshops, gather business needs, and translate them into functional and technical specifications.
- Configure and customize SAP CRM components, workflows, and user interfaces.
- Design and implement integration between SAP C4C and SAP ECC using HCI/PI, OData, and APIs.
- Develop custom components using ABAP, CDS, BAPI, and Cloud SDK.
- Manage CRM-ECC integration and data synchronization through Middleware.
- Troubleshoot and resolve technical and functional issues to maintain system reliability.
- Apply Agile / Scrum methodologies, managing sprints, demos, and releases through JIRA and Confluence.
- Lead and mentor junior team members, providing guidance on best practices and project delivery standards.
- Document solution designs, test scripts, and technical specifications in compliance with Deloitte’s quality framework.
- Ensure seamless collaboration with cross-functional teams to deliver value-driven CRM solutions.
Required Skills & Expertise
- Minimum 5 years of hands-on experience in SAP CRM / SAP C4C implementation and support.
- Proficiency in SAP Cloud for Customer (C4C), Cloud SDK, OData, ABAP, and BAPI.
- Strong knowledge of CRM Sales, Service, and Customer Engagement processes.
- Experience with SAP Middleware, HCI, and PI for system integration.
- Excellent understanding of Agile methodologies, Scrum frameworks, and tools like JIRA and Confluence.
- Solid experience in business requirement mapping, system design, and functional documentation.
- Strong analytical, communication, and client interaction skills.
Preferred Skills
- Experience with SAP and non-SAP system integrations, web services, and screen adaptations.
- Knowledge of custom reports, extensions, and OData service development.
- Familiarity with E-Commerce, Supply Chain, and Logistics integration processes within CRM environments.
- Prior experience delivering CRM transformations for global enterprise clients.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, or related discipline.
- Proven experience in at least two full-cycle SAP CRM or SAP C4C implementations.
- Excellent communication and stakeholder management skills.
- Willingness to travel for client projects as required.
Why Join Deloitte India
- Be part of a world-class SAP consulting practice delivering cutting-edge customer experience solutions.
- Work with leading global clients across industries on high-impact digital transformation projects.
- Benefit from Deloitte’s culture of continuous learning, career growth, and innovation.
- Thrive in a hybrid, flexible, and inclusive work environment designed for collaboration and professional excellence.
Location & Work Mode
- Base Location: Bengaluru, India
- Work Mode: Hybrid (Combination of on-site and remote collaboration)
- Entity: Deloitte South Asia LLP
Apply Now
Take your SAP CRM / SAP C4C consulting career to the next level with Deloitte — a global leader in technology-enabled business transformation.
👉 Apply directly via Deloitte India’s official careers portal:
Apply Now – Deloitte Careers India