Salesforce Manager – Customer Sales & Service | Deloitte | Pune
Job Description
Summary
Join Deloitte India as a Salesforce Manager – Customer Sales & Service in Pune and drive innovative digital transformation for global clients. This leadership role within the Technology & Transformation (T&T) practice focuses on delivering Salesforce-based customer experience solutions across domains like Sales Cloud, Service Cloud, Marketing Cloud, and Industry-specific Salesforce platforms. If you’re an experienced Salesforce professional with strong consulting experience, excellent client management skills, and a passion for technology, this opportunity is designed for you.
Job Details at a Glance
| Job Title | Salesforce Manager – Customer Sales & Service |
|---|---|
| Location | Pune, India |
| Department | Technology & Transformation – Deloitte Digital |
| Designation | Manager |
| Entity | Deloitte South Asia LLP |
| Experience Required | 6–8 years (minimum 4–5 Salesforce implementations) |
| Shift | Standard business hours |
| Key Tools & Platforms | Salesforce (LWC, AURA, Sales Cloud, Service Cloud, DevOps, APIs) |
| Work Type | Hybrid (with flexibility and client-site travel as needed) |
Key Responsibilities
As a Salesforce Manager, your core responsibilities will include:
- Lead the design, development, and delivery of Salesforce solutions across various clouds (Sales, Service, Marketing, Community, Industry).
- Develop client-specific Salesforce architecture strategies and technical roadmaps.
- Oversee end-to-end project execution, ensuring adherence to quality, timelines, and stakeholder expectations.
- Manage and mentor cross-functional Salesforce teams, fostering collaboration and innovation.
- Handle integration of Salesforce with external systems using REST/SOAP APIs.
- Apply best practices in Salesforce DevOps, including CI/CD and release management.
- Conduct client demos, technical workshops, and design sessions.
- Resolve technical issues, identify process improvement opportunities, and maintain project documentation.
- Utilize tools such as Salesforce Einstein, AI, Heroku, and e-commerce platforms as needed.
- Drive pre-sales support, RFP responses, and client engagement.
Required Skills & Expertise
To excel in this role, candidates must possess:
- Strong command of Salesforce Lightning (LWC, AURA) and core Salesforce CRM platforms.
- Proven hands-on experience with Sales Cloud, Service Cloud, Communities, or Marketing Cloud.
- Deep understanding of Salesforce integration, DevOps practices, and release management.
- Experience with Salesforce Einstein, AI/Chatbots, and cloud-based solutions.
- Solid knowledge of Heroku, e-commerce platforms, and industry-specific Salesforce customizations.
- Effective client communication and stakeholder management skills.
- Strong team leadership and mentoring capabilities.
- Experience preparing effort estimates, system design documents, and project deliverables.
Qualifications
- Bachelor’s or Master’s degree in Engineering, Computer Science, or related field from a reputable institution.
- 6–8 years of relevant consulting or Salesforce experience.
- Minimum 4–5 full-cycle Salesforce CRM implementations.
- Salesforce certifications (preferred but not mandatory).
- Willingness to travel based on project/client needs.
Why Join Deloitte India?
- Work on cutting-edge Salesforce digital transformation projects.
- Access global expertise and world-class learning programs.
- Experience an inclusive, innovative, and flexible work culture.
- Opportunity for rapid career progression and international exposure.
- Collaborate with diverse teams and industry leaders.
Apply Now
Are you ready to lead next-gen Salesforce solutions with Deloitte?