Product Support Engineer (Executive – DEC) | Deloitte | Bengaluru, India
Job Description
Summary
Deloitte Touche Tohmatsu India LLP is hiring Product Support Engineers (L1/L2) for its Digital Excellence Centre (DEC) in Bengaluru, India. This role is ideal for graduates with a background in engineering, computer science, or IT who are passionate about technical support, troubleshooting, and customer success.
As a Product Support Engineer, you will serve as the first point of contact for product-related queries, resolve technical issues, collaborate with engineering teams, and ensure seamless digital experiences for Deloitte’s clients. With a hybrid work model, structured career growth, and exposure to cutting-edge technologies, Deloitte offers the perfect platform for support engineers to thrive.
Job Details at a Glance
| Job Title | Product Support Engineer (Executive – DEC) |
|---|---|
| Location | Bengaluru, India |
| Entity | Deloitte Touche Tohmatsu India LLP |
| Department | Digital Excellence Centre (DEC) |
| Experience Required | 0–3 years (Freshers with strong technical skills welcome) |
| Education | BE/B.Tech (Engineering background preferred) |
| Shift | Hybrid (customized by domain needs) |
| Role Type | L1/L2 Product Support |
| Travel | Minimal |
Key Responsibilities
As a Product Support Engineer (L1/L2), you will:
- Act as the first point of contact for product support inquiries (L1).
- Troubleshoot and resolve moderately complex issues (L2) including software configuration, system performance, and connectivity.
- Assist customers via email, chat, and phone, ensuring timely and professional resolution.
- Document solutions and troubleshooting guides in the knowledge base for reusability.
- Escalate advanced issues to product and engineering teams for resolution.
- Collaborate with QA, product managers, and developers to track bugs and suggest improvements.
- Monitor support SLAs, ensuring compliance with response and resolution timelines.
Skills & Qualifications
Required Skills
- Graduation in BE, B.Tech, or related engineering fields.
- Strong problem-solving and troubleshooting skills.
- Excellent communication skills (verbal and written).
- Ability to work with support tools, ticketing systems, and knowledge bases.
- Strong aptitude for system performance monitoring and debugging.
Preferred Skills
- Experience in L1/L2 product support.
- Knowledge of software configurations, APIs, and connectivity troubleshooting.
- Familiarity with collaboration tools and Agile environments.
- Customer-first mindset with the ability to remain calm under pressure.
Why Join Deloitte?
At Deloitte, you’ll:
- Work with the Digital Excellence Centre (DEC), building next-gen products and platforms.
- Be part of a diverse team of technology experts, product managers, and UX specialists.
- Experience a hybrid work model designed for flexibility.
- Access global learning programs, certifications, and leadership opportunities.
- Thrive in an inclusive culture that values innovation, collaboration, and personal growth.
Apply Now
Take the next step in your career as a Product Support Engineer at Deloitte Bengaluru.
👉 Apply directly on Deloitte’s Careers Page