Multi-Channel Helpdesk Support Specialist (Hybrid) – Cognizant | Gurgaon, India
Job Description
Summary
Looking to build your tech support career with a global leader? Cognizant is hiring a Multi-Channel Helpdesk Support Specialist to deliver exceptional customer and technical support across email, chat, and voice channels. This hybrid role based in Gurgaon, India, offers a dynamic environment where communication, technical troubleshooting, and customer satisfaction are top priorities.
In this customer service and technical support job, you’ll handle complex B2B support cases, resolve application issues, escalate defects, and ensure clients have a smooth, productive experience. If you’re a proactive communicator with strong typing, documentation, and problem-solving skills, this is your chance to join a company named among Forbes World’s Best Employers 2024.
Job Details at a Glance
| Job Title | Multi-Channel Helpdesk Support Specialist |
|---|---|
| Company | Cognizant |
| Location | Gurgaon, India (Hybrid work model) |
| Job Type | Full-Time |
| Shift | Flexible; may include weekends and holidays |
| Work Environment | Hybrid (Office + Remote) |
| Industry | Technology & Engineering / B2B Support |
| Languages Required | English (Fluent – written and spoken) |
| Experience Level | Mid-level (Tech Support / Customer Support) |
| Job ID | 00064363141 |
| Posting Date | August 29, 2025 |
| Travel Required | No |
| Tools/Tech Familiarity | Microsoft Office, Windows OS, Web Browsers |
Key Responsibilities
As a Helpdesk Support Specialist with Cognizant, your responsibilities will include:
- Communicating clearly and professionally across email, chat, and voice channels
- Accurately documenting all customer interactions and issue resolutions
- Troubleshooting and resolving technical support issues related to B2B applications
- Identifying software/app defects and escalating unresolved cases
- Driving continuous improvement through defect tracking and root cause analysis
- Delivering prompt, grammatically correct, and concise written responses
- Using ticketing systems and internal tools for case management
- Working both independently and collaboratively with cross-functional teams
- Maintaining focus and productivity in a fast-paced customer service environment
- Adapting to a flexible work schedule including weekends, holidays, and events
Required Skills & Competencies
To succeed in this technical helpdesk support job, you should bring:
- Strong written and verbal communication skills in English
- Excellent typing and composition skills
- Exceptional customer service and problem-solving abilities
- Familiarity with Microsoft Office, Windows OS, and internet-based tools
- Ability to work independently and stay organized under pressure
- Logical, analytical thinking to resolve technical issues efficiently
- Flexibility for rotational shifts and overtime when required
- Ownership mindset to follow through on challenging customer issues
Preferred Qualifications
- Prior experience in a technical support, helpdesk, or multi-channel B2B support role
- Experience in defect detection, application issue resolution, or escalation workflows
Why Cognizant?
Join a company where innovation, inclusion, and impact define the culture:
- Work with over 300,000 professionals across the globe
- Recognized on Forbes World’s Best Employers 2024
- Access to career growth, reskilling, and continuous learning programs
- Be part of a company that drives real transformation in the digital era
- Enjoy a collaborative and diverse hybrid workplace
About Cognizant
Cognizant is one of the world’s leading professional services companies, helping clients transform their business, operating, and technology models. Headquartered in the U.S. and a member of the NASDAQ-100, Cognizant is consistently recognized among the world’s most admired and innovative companies.
🔗 Visit us at www.cognizant.com
Apply Now
Are you ready to take your helpdesk support career to the next level?
👉 Click here to apply on the official Cognizant careers page
Join Cognizant and be part of a future-forward tech team supporting global businesses.