Manager – ServiceNow Implementation | KPMG Global Services (KGS), Gurgaon
Job Description
Summary
KPMG Global Services (KGS) is hiring a ServiceNow Manager in Gurgaon to lead large-scale ServiceNow implementation and transformation projects. This role is ideal for IT professionals with 10+ years of experience, including 7+ years dedicated to ServiceNow implementations across ITSM, HRSD, GRC, CSM, SecOps, and more. As a ServiceNow Manager at KPMG, you will lead a team of consultants, design enterprise-grade ServiceNow solutions, and drive digital transformation for global clients. This position offers the chance to combine technical leadership, solution architecture, and stakeholder management while working within a world-class consulting environment.
Job Details at a Glance
| Attribute | Details |
|---|---|
| Job Title | Manager – ServiceNow Implementation (KDNI) |
| Company | KPMG Global Services (KGS) |
| Location | Gurgaon, Haryana, India |
| Job Type | Full-Time |
| Work Mode | Onsite / Hybrid (as per KPMG policy) |
| Shift Timing | 9:00 AM – 5:00 PM |
| Experience Required | 10+ years in IT, including 7+ years in ServiceNow implementation |
| Specialization | ServiceNow ITSM, HRSD, GRC, SecOps, CSM |
| Reporting To | Assistant Manager |
| Team Size | Lead 7–10 members |
Key Responsibilities
As a ServiceNow Manager at KPMG Global Services, you will:
- Lead end-to-end ServiceNow implementation and transformation projects (not managed services or enhancements).
- Manage and mentor a team of 7–10 ServiceNow professionals, ensuring quality delivery.
- Act as a Senior Solution Architect, contributing to technical design and hands-on implementation.
- Design and deploy complex ServiceNow applications, aligned with client-specific requirements.
- Drive innovation initiatives, implementing automation solutions and best practices.
- Manage stakeholder communication and client expectations across project lifecycles.
- Support pre-sales and business development with proposals, solution demos, and presentations.
- Contribute to practice development in areas like hiring, resource planning, and pre-sales enablement.
- Foster a collaborative, high-performance culture with continuous learning and knowledge sharing.
- Ensure adherence to Agile/Scrum methodologies for timely project delivery.
Skills & Competencies
- Proven expertise in ServiceNow application design, development, and deployment.
- Strong leadership skills with experience managing multi-stakeholder ITSM projects.
- Deep knowledge of ITIL framework and IT service management best practices.
- Strong understanding of ServiceNow integration frameworks and APIs.
- Ability to work under pressure and deliver within strict deadlines.
- Excellent communication, presentation, and stakeholder management skills.
- Strategic mindset with focus on innovation and team development.
Qualifications
- Bachelor’s degree in Engineering, Computer Science, or related field.
- 10+ years of IT experience, including 7+ years in ServiceNow implementation and transformation projects.
- Strong exposure to ITSM, HRSD, GRC, SecOps, and CSM modules.
- Experience with Agile methodologies (Scrum preferred).
- Relevant ServiceNow certifications (preferred).
Apply Now
Take the next step in your career with KPMG Global Services (KGS) as a ServiceNow Manager in Gurgaon. This is your opportunity to lead large-scale digital transformation initiatives with one of the Big 4 firms.