Manager – Oracle Customer Care and Billing (CC&B) | Deloitte | Bengaluru
Job Description
Summary
Deloitte is hiring a Manager – Oracle Customer Care and Billing (CC&B) in Bengaluru to lead enterprise technology transformation projects across customer data management, billing operations, and system integrations. As a key player in the Oracle Utilities and CC&B consulting practice, you’ll guide solution design, oversee system integrator performance, and ensure data governance excellence. Ideal for experienced Oracle professionals seeking impactful leadership roles with a top global firm in a hybrid working environment.
Job Details at a Glance
| Job Title | Manager – Oracle Customer Care and Billing (CC&B) |
|---|---|
| Location | Bengaluru, India (Hybrid with client site travel as needed) |
| Company | Deloitte Touche Tohmatsu India LLP |
| Experience Level | 8+ years in Oracle Utilities, CC&B, and enterprise technology |
| Shift Type | Day Shift |
| Industry | IT Consulting / Utilities Technology |
| Job Type | Full-Time |
| Primary Tools & Skills | Oracle CC&B, Customer Data Hub (CDH), O2C Process, Data Governance, System Integration |
Key Responsibilities
As a Manager – Oracle CC&B, your core responsibilities include:
- Solution Design & Delivery
- Architect and implement Oracle Customer Care and Billing (CC&B) solutions tailored to client needs.
- Data Governance & Quality
- Ensure enterprise-level data governance, accuracy, and consistency.
- System Integration Oversight
- Manage System Integrators (SI) and third-party vendors across Oracle CC&B implementations.
- Customer Data Hub (CDH) Management
- Lead data consolidation strategies and governance for customer data across systems.
- Order to Cash (O2C) Process Design
- Streamline and automate O2C processes to ensure billing accuracy and operational efficiency.
- Stakeholder Management
- Act as the key point of contact for client leadership, ensuring clarity and communication throughout the engagement.
- Problem Solving & Escalation Handling
- Lead resolution of high-priority issues and offer strategic solutions proactively.
- Team Mentoring & Leadership
- Guide cross-functional teams, ensuring performance and professional development.
Required Skills & Qualifications
Must-Have Skills:
- Proven experience with Oracle Customer Care and Billing (CC&B) implementation and configuration.
- Hands-on knowledge of Customer Data Hub (CDH) and Order to Cash (O2C) processes.
- Strong understanding of enterprise system integration and data governance frameworks.
- Experience in managing external System Integrators (SIs) and driving results.
- Excellent communication, leadership, and stakeholder management skills.
Preferred Qualifications:
- Bachelor’s degree in Engineering, Computer Science, or a related field.
- Prior consulting experience with a focus on Oracle Utilities solutions.
- Familiarity with utility domain standards, customer lifecycle, and regulatory requirements.
- Willingness to travel for client engagements (as required).
Why Join Deloitte?
Work That Matters
Be part of a team solving mission-critical business problems in the utility sector using the latest Oracle technologies.
Growth & Leadership
Lead high-visibility projects, coach future leaders, and develop your career in a people-first organization.
Hybrid Work Culture
Enjoy flexibility with Deloitte’s hybrid work model—blending remote collaboration with in-person innovation.
Inclusive & Purpose-Driven
Contribute to projects with societal impact while growing in an inclusive, empowering environment.
Apply Now
If you’re ready to drive transformation as a Manager – Oracle CC&B in one of the world’s leading consulting firms, Deloitte is the place for you.
👉 Apply directly via the official Deloitte Careers portal:
https://www2.deloitte.com/in/en/careers