Manager I – Business Operations | Kroll Careers New Delhi
Job Description
Summary
Kroll is seeking a Manager I in Business Operations in New Delhi to lead reporting, dashboards, and strategy execution across the consulting delivery ecosystem. This role is ideal for professionals with 8–12 years of experience in business operations, consulting delivery, or transformation roles. The Manager will drive operational efficiency, process improvement, stakeholder engagement, and digital enablement to support scalable, high-quality service delivery. Candidates with expertise in Power BI, Tableau, Excel, workflow automation, and performance analytics will excel in this fast-paced, cross-functional role.
Job Details at a Glance
| Title | Manager I – Business Operations |
|---|---|
| Company | Kroll |
| Location | New Delhi, India |
| Job Type | Full-time |
| Category | Business Operations, Consulting, Transformation |
| Experience Required | 8–12 years |
| Education | Bachelor’s in Business/Operations (MBA preferred) |
| Tools / Technologies | Excel, Power BI, Tableau, Workflow Automation Platforms |
| Shift | Hybrid / Flexible |
Key Responsibilities
Operational Strategy & Execution
- Support design and implementation of operational strategies aligned with business goals.
- Drive initiatives to improve delivery efficiency, resource utilization, and cost optimization.
- Collaborate with leadership to define and monitor operational KPIs and dashboards.
Performance Management
- Analyze operational data to identify trends, risks, and opportunities for improvement.
- Lead monthly and quarterly business reviews with delivery and functional teams.
- Ensure timely reporting and actionable insights across service lines.
Process Improvement & Governance
- Conduct process assessments and recommend improvements using Lean, Six Sigma, or other methodologies.
- Support standardization, documentation, and compliance of operational processes.
- Implement governance frameworks for service delivery and operational controls.
Stakeholder Engagement
- Act as a liaison between delivery teams, enabling functions, and global leadership.
- Facilitate cross-functional collaboration to resolve operational challenges.
- Drive alignment on priorities, timelines, and resource planning.
Technology & Automation Enablement
- Identify opportunities for automation and digital tooling to enhance operational workflows.
- Partner with IT and transformation teams to implement workflow platforms, dashboards, and performance tracking solutions.
- Support adoption of tools for reporting, analytics, and service excellence.
Required Skills & Competencies
- Strong understanding of business operations, service delivery models, and operational frameworks.
- Expertise in Excel, Power BI, Tableau, and workflow automation platforms.
- Proficient in analyzing operational data, process optimization, and reporting.
- Excellent communication, stakeholder management, and analytical skills.
- Ability to thrive in fast-paced, matrixed environments.
- Detail-oriented with a strategic mindset and passion for continuous improvement.
Qualifications
- Bachelor’s degree in Business, Operations, or related field; MBA preferred.
- 8–12 years of experience in business operations, consulting delivery, or transformation roles.
- Proven experience with process improvement methodologies (Lean, Six Sigma, etc.).
- Comfortable managing cross-functional projects and strategic initiatives.
Why Join Kroll
- Lead high-impact operational initiatives across global consulting delivery.
- Gain exposure to strategic transformation programs and operational excellence projects.
- Collaborate in a supportive, innovative, and growth-oriented culture.
- Competitive compensation, learning support, and professional development opportunities.
Apply Now
Advance your career as Manager I – Business Operations at Kroll, New Delhi. Drive operational efficiency, transformation, and service excellence across global consulting engagements.