EY Careers | Experience Management Associate | Kochi
Job Description
Summary
EY (Ernst & Young), one of the world’s Big Four professional services firms, is hiring an Experience Management Associate in Kochi, India. This role is ideal for graduates or professionals with 1+ years of workforce management, staffing, or scheduling experience who are eager to grow in a global consulting environment. As part of EY Global Delivery Services (GDS), you will support resource allocation, demand forecasting, scheduling, and utilization optimization—helping to deliver world-class consulting and advisory services while advancing your career in a truly international setup.
Job Details at a Glance
| Position | Experience Management Associate |
|---|---|
| Company | EY (Ernst & Young) – Global Delivery Services (GDS) |
| Location | Kochi, India |
| Experience | 1+ years (workforce management or relevant field) |
| Qualification | Graduate (any discipline) |
| Tools/Skills | MS Excel, Scheduling Tools (Retain), Workforce Management concepts |
| Shift | Standard business hours |
| Requisition ID | 1633667 |
| Salary | Competitive |
Key Responsibilities
As an Experience Management Associate at EY Kochi, you will:
- Manage staffing demands and scheduling for multiple service lines.
- Calculate resource requirements based on demand projections.
- Create staff schedules to maximize efficiency and minimize costs.
- Update and maintain resource schedules using the Retain scheduling tool.
- Resolve scheduling conflicts in a timely manner.
- Monitor resource availability and project demands.
- Minimize open or unfulfilled staffing requests.
- Manage mailboxes and ensure timely communication.
- Optimize employee utilization and bench management.
- Provide basic reporting and analysis to support workforce planning.
Skills & Attributes for Success
- Strong verbal and written communication skills.
- Basic to intermediate knowledge of MS Excel.
- Excellent interpersonal and teamwork abilities.
- Positive attitude with the ability to perform under tight deadlines.
- Analytical mindset with strong problem-solving skills.
Qualifications
- Graduate degree in any discipline.
- Minimum 1 year of workforce management experience OR
- 1+ years of general work experience with strong analytical and scheduling skills.
- Prior knowledge of resource deployment, scheduling, and workforce management concepts is an advantage.
Why Join EY Kochi – Experience Management Team?
- Be part of a global delivery network (EY GDS) with over 50,000+ professionals worldwide.
- Work on impactful projects supporting multiple service lines across regions.
- Access continuous learning, coaching, and professional development opportunities.
- Thrive in a diverse, inclusive, and innovative workplace.
- Build a long-term career with one of the world’s most recognized consulting brands.
Apply Now
Ready to build a rewarding career with EY in Kochi? Join as an Experience Management Associate and be part of a global workforce management team shaping the future of professional services.