Experience Research Senior Associate – Qualitative / Mixed-Methods | JPMorgan Chase | Bengaluru, India

Job Description

Summary

Shape the future of Wealth Management experiences at JPMorgan Chase & Co. in Bengaluru, Karnataka, India as an Experience Research Senior Associate. In this role, you will apply qualitative and mixed-methods research techniques to uncover customer needs and transform insights into actionable recommendations that enhance user experience and drive business outcomes.

You will collaborate with cross-functional teams including designers, product managers, and business stakeholders to ensure research findings inform product strategy, design decisions, and overall wealth management offerings. This is an excellent opportunity for user experience research professionals to make a measurable impact in a leading financial institution.

Job Details at a Glance

Key Responsibilities

• Conduct qualitative and mixed-methods research studies to gather deep customer insights.
• Analyze and interpret research data to identify patterns, trends, and actionable recommendations.
• Collaborate with designers, product managers, and cross-functional teams to integrate research insights into product development.
• Develop and refine experience research strategies aligned with business and UX goals.
• Stay informed on industry trends, best practices, and emerging research methodologies.
• Synthesize qualitative findings into clear, actionable feedback for design, product, and business teams.
• Contribute to continuous improvement of UX research processes and frameworks.

Required Qualifications & Skills

• Minimum 3 years of experience in user experience research, employing qualitative and mixed-methods approaches.
• Proficiency in qualitative research methods, interview design, ethnography, and data analysis.
• Advanced knowledge of UX design principles and practices.
• Ability to break down complex business or design problems into iterative research studies.
• Strong communication skills for articulating research findings and influencing product and design decisions.
• Ability to work independently and remotely on research projects.

Preferred Qualifications & Skills

• Experience in fast-paced and agile environments.
• Conducting cadence-based evaluative research.
• Exposure to wealth management, investments, or banking domains.
• Basic quantitative research skills.
• Strong teamwork and cross-functional collaboration abilities.

About JPMorgan Chase

JPMorgan Chase & Co. is a global leader in financial services, offering innovative solutions across investment banking, commercial banking, wealth management, and asset management. With over 200 years of history, we deliver world-class financial products while fostering a diverse, inclusive, and equitable workplace.

We are an equal opportunity employer, ensuring accessibility and accommodations for employees’ mental, physical, or religious needs.

About the Consumer & Community Banking Team

The Consumer & Community Banking (CCB) division serves millions of Chase customers across personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. CCB is recognized for digital innovation, customer satisfaction, and industry leadership, providing a dynamic environment for research and design professionals.

Apply Now

Drive the future of Wealth Management UX at JPMorgan Chase Bengaluru.
👉 Apply Now on the Official JPMorgan Chase Careers Page

Bring your expertise in qualitative and mixed-methods research to inform impactful financial products and enhance user experiences.