Executive N – Customer Service Technologist | Asian Paints Limited – Vijayawada
Job Description
Summary
Asian Paints Limited is hiring an Executive N – Customer Service Technologist in Vijayawada, Andhra Pradesh, to drive territory-level business growth, dealer engagement, and customer satisfaction. This role focuses on market development, customer service, and contractor management in the sales and marketing function.
Job Details
| Job Title | Executive N – Customer Service Technologist |
|---|---|
| Location | Vijayawada, Andhra Pradesh, India |
| Industry | Sales & Marketing / Customer Service |
| Job Type | Full-Time |
| Experience Required | Fresher / 1–2 years in sales or customer service roles |
| Education Required | MBA preferred; Graduate degree acceptable |
| Skills / Tools | Dealer Management, Customer Service, Sales Reporting, Market Development, Contractor Management |
Key Responsibilities
Business Objectives
- Plan and achieve assigned territory business objectives monthly.
- Assist dealers in achieving sales targets via regular visits, scheme communication, and timely material service.
- Monitor growth of core, new, and focused products in the territory.
Market Development & Intelligence
- Explore and open new dealer counters to expand sales potential.
- Analyze territory data to identify gaps and drive initiatives.
- Organize promotional activations and product awareness programs for dealers and contractors.
- Provide market feedback for scheme design and product strategy.
Dealer & Contractor Management
- Track and resolve dealer queries to maintain productive relationships.
- Assist dealers in resolving contractor and consumer complaints.
- Ensure availability of materials, services, and promotional tools.
- Enroll and manage contractors in loyalty programs and conduct awareness meets.
Customer Complaint Resolution
- Investigate and resolve dealer- and customer-level complaints within defined timelines.
Reporting & Integration
- Coordinate with project sales and services teams for lead sharing or other issues.
- Prepare and share daily visit reports and monthly territory reports.
Qualifications & Skills
Essential:
- Graduate degree in any discipline.
- MBA preferred.
Desired:
- 1–2 years’ experience in sales or customer service roles.
Behavioral Competencies:
- Strong analytical and communication skills.
- Ability to manage multiple stakeholders including dealers, contractors, and clients.
- Willingness to travel extensively within the assigned territory.
Why Join Asian Paints Limited?
- Work with India’s leading paints and coatings company.
- Opportunity to develop skills in territory sales, customer service, and contractor management.
- Build a career in sales, market development, and technical customer support.
Apply Now
Join Asian Paints Limited as an Executive N – Customer Service Technologist in Vijayawada. Apply via the Asian Paints Careers Page to advance your career in customer-centric sales and market development.