Customer Support Analyst – Banking Voice Process Jobs in Chennai (1–3 Years Experience)
Job Description
🔍 Summary: Customer Support Analyst – Banking Voice Process Jobs in Chennai (1–3 Years Experience)
Tata Consultancy Services (TCS BPS) is hiring experienced Customer Support Analysts for its Banking Voice Process team in Chennai. If you have 1–3 years of experience in a banking call center, customer service, or voice support role and are passionate about delivering high-quality service in the financial services domain, this is the perfect opportunity to grow your career with one of India’s most respected business process services providers.
📋 Job Details at a Glance
| Job Title | Customer Support Analyst – Banking Voice Process |
|---|---|
| Location | Chennai |
| Company | Tata Consultancy Services (TCS BPS) |
| Experience Required | 1–3 years in Banking/Voice Operations |
| Shift | Rotational (as per business requirements) |
| Education | Undergraduate or Graduate (B.Com preferred) |
| Industry Domain | Banking, Retirement Services, Capital Markets |
| Job Function | Business Process Services (BPS) |
| Job ID | 371570 |
| Tools | Microsoft Office Suite |
| Application Deadline | 10-Oct-2025 |
🛠️ Key Responsibilities
- Handle inbound and outbound calls in a banking voice process
- Assist customers with inquiries related to banking, retirement services, and capital markets
- Use probing and problem-solving techniques to resolve customer issues
- Accurately log interactions in CRM systems and follow up as needed
- Deliver exceptional customer experience while meeting SLA and quality targets
- Support team performance and maintain compliance with process standards
💡 Required Skills
- 1–3 years of experience in banking call centers or voice-based customer support
- Strong communication and interpersonal skills
- Ability to multi-task and handle pressure in a fast-paced environment
- Working knowledge of Microsoft Office tools (Excel, Word, Outlook)
- Good analytical thinking and customer handling skills
- Experience in retirement services or capital markets is a plus
🎓 Qualifications
- Minimum Education: Undergraduate or Graduate (Bachelor of Commerce preferred)
- Candidates from customer service, banking operations, or voice support backgrounds are encouraged to apply
✅ Why Join TCS BPS as a Customer Support Analyst?
- Work with a global leader in business process outsourcing and customer support
- Opportunity to gain domain exposure in banking, capital markets, and retirement services
- Learn from a team of professionals in a structured and supportive environment
- Build a stable, long-term career with growth opportunities in financial services support roles
🚀 Apply Now
If you’re passionate about customer service and looking for a Banking Voice Process job in Chennai, don’t miss this opportunity to join TCS BPS.