Customer Success Manager – Halliburton | Bengaluru, India
Job Description
🔍 Summary
Join Halliburton as a Customer Success Manager in Bengaluru, and be part of a world-leading energy technology company. In this hybrid role, you’ll provide advanced technical support, build lasting client relationships, and drive customer success across Landmark software and services. If you’re experienced in customer service, geoscience, engineering, or enterprise software support and ready to make an impact in the digital transformation of the energy sector—this is your opportunity. Ideal for professionals with 5+ years’ experience looking to elevate their career in client engagement and technology integration.
📌 Job Details at a Glance
| Job Title | Customer Success Manager – Halliburton |
|---|---|
| Location | Bengaluru, Karnataka, India |
| Job ID | 200929 |
| Experience Level | Experienced Hire (5+ Years) |
| Department | Operations – Landmark Software & Services |
| Work Hours | Full-time (Hybrid role) |
| Tools/Platforms | Landmark Software, CRM Systems, Remote Support Tools |
| Preferred Background | Geoscience, Engineering, Computer Science |
| Shift Timing | Standard business hours with flexibility |
| Compensation | Competitive & commensurate with experience |
🧩 Key Responsibilities
As a Customer Success Manager at Halliburton, you will:
- Deliver remote technical support to internal and external Landmark users across channels (email, phone, and digital platforms).
- Troubleshoot and resolve complex issues related to software installation, configuration, and workflows.
- Analyze user environments and recommend best practices for software optimization.
- Act as a strategic liaison to enhance customer experience, increase product adoption, and ensure solution alignment with business goals.
- Mentor junior analysts (Level I & II) and provide guidance on client support and system escalations.
- Collaborate with cross-functional teams to deliver seamless and scalable customer success strategies.
- Support the sales team by identifying opportunities for upsell and strengthening client relationships.
- Track, monitor, and report on customer satisfaction metrics and actively propose solutions for improvement.
💡 Required Skills
- Strong technical support and troubleshooting skills.
- Advanced knowledge of Landmark software, or similar geoscience/engineering platforms.
- Excellent customer relationship management and communication skills.
- Proven ability to solve complex, cross-functional issues.
- Strong written and verbal communication in English.
- Ability to manage and prioritize multiple accounts/projects simultaneously.
🎓 Qualifications
- Bachelor’s degree in Geoscience, Engineering, Computer Science, or a related field.
- Minimum 5 years of experience in customer success, technical support, or software application support.
- Experience in a technical client-facing role within the oil & gas, energy, or software industries preferred.
🗣️ Why Join Halliburton?
Halliburton is one of the world’s largest providers of products and services to the global energy industry. We offer:
- A collaborative and innovative work culture.
- Global career growth opportunities.
- Competitive compensation and benefits.
- A strong commitment to diversity, equity, and inclusion.
🚀 Apply Now
Ready to grow your career with Halliburton as a Customer Success Manager in Bengaluru?