Customer Service Specialist (Remote) – Work from Home | Cognizant – Indore, India
Job Description
Summary
Looking to grow your career in remote customer service? Cognizant is hiring a Customer Service Specialist (Work from Home) to join our high-performing support team. Based in Indore, India, this full-time, remote customer service job offers flexible rotational shifts, excellent career growth, and the chance to be part of one of the world’s leading professional services companies.
As a Customer Service Representative, you’ll handle customer inquiries, process orders, and ensure customer satisfaction—all from the comfort of your home. If you’re fluent in English, passionate about delivering top-notch service, and ready for a dynamic work environment, we want to hear from you.
Job Details at a Glance
| Job Title | Customer Service Specialist (Remote) |
|---|---|
| Company | Cognizant |
| Location | Indore, India (Remote – Work from Home) |
| Job Type | Full-Time |
| Shift | Rotational Shifts (24/7 support) |
| Experience Level | Entry-Level / Early Career |
| Industry | Customer Service / Technology |
| Language Requirement | English (Fluent – spoken and written) |
| Tools/Systems | CRM tools, order entry systems |
| Certification (Preferred) | Certified Customer Service Professional (CCSP) |
| Job ID | 00065339596 |
| Posting Date | August 29, 2025 |
| Travel Required | No |
Key Responsibilities
As a Customer Support Specialist with Cognizant, your duties will include:
- Handling inbound customer inquiries via phone, email, or chat
- Accurately processing orders and ensuring correct data entry
- Addressing issues with professionalism and providing prompt resolutions
- Maintaining up-to-date records of customer interactions in company systems
- Collaborating with cross-functional teams to resolve client issues
- Monitoring ongoing customer orders to ensure timely delivery
- Sharing insights to help improve customer service operations
- Participating in regular training sessions for skill and product updates
- Working across rotational shifts to support global operations
- Delivering exceptional service to enhance customer loyalty and satisfaction
Required Skills
To thrive in this remote customer support role, you’ll need:
- Excellent communication skills in English (spoken and written)
- Proficiency in handling customer inquiries and using online support tools
- Basic technical understanding of CRM and ticketing systems
- Strong attention to detail, especially in order processing
- A problem-solving attitude with a focus on customer satisfaction
- Ability to work independently in a remote environment
- Adaptability to handle rotational shifts (including nights/weekends)
Preferred Qualifications
- Certified Customer Service Professional (CCSP) or equivalent experience
- Prior experience in remote support or online order processing is a plus
Why Join Cognizant?
- Be part of a global workforce with over 300,000 employees
- Recognized by Forbes as one of the World’s Best Employers 2024
- Access continuous training, upskilling, and internal mobility
- Work in a diverse and inclusive company culture
- Drive meaningful impact by supporting global clients and customers
- Build a long-term career path in a supportive remote-first environment
About Cognizant
Cognizant is a global leader in transforming businesses for the digital era. With deep industry expertise and a consultative approach, we help organizations innovate and operate efficiently. Headquartered in the U.S. and listed on the NASDAQ-100, Cognizant is consistently ranked among the world’s most admired companies.
🔗 Learn more about Cognizant: www.cognizant.com
Apply Now
Are you ready to launch your remote customer service career with a global leader?
👉 Click here to apply directly on Cognizant’s official careers page
Join Cognizant today and start building a future that works for you.