Customer Service Domestic Voice Supervisor – BPS | Hexaware Technologies | India
Job Description
Summary
Join Hexaware Technologies as a Customer Service Domestic Voice Supervisor – BPS and lead a dynamic customer support team. Leverage your expertise in active listening, assertive communication, and SLA management to deliver exceptional domestic voice support solutions. This role is perfect for experienced professionals passionate about team management, problem solving, and client relationship building. Work in a fast-paced BPS environment while enhancing your leadership and technical skills in Microsoft Office and domain-specific applications.
📋 Job Details at a Glance
| Job Title | Customer Service Domestic Voice Supervisor – BPS |
|---|---|
| Company | Hexaware Technologies |
| Location | India |
| Shift | Domestic Voice (Day Shift / Rotational) |
| Experience Required | 3+ years in Customer Service & Team Supervision |
| Tools & Skills | Microsoft Office, SLA Management, Active Listening, Problem Solving |
| Job Type | Full-time |
🎯 Key Responsibilities
- Supervise and guide domestic voice support agents to achieve SLAs and KPIs
- Ensure active listening and assertive communication techniques are applied
- Manage client escalations, ensuring prompt resolution and customer satisfaction
- Implement domain-specific solutions to improve process efficiency
- Conduct performance reviews, coaching, and training for the team
- Manage time and resources effectively to optimize daily operations
- Monitor compliance with SLAs and corporate policies
- Facilitate effective team collaboration and communication
✅ Required Skills & Expertise
- Strong Active Listening and Assertive Communication skills
- Proven experience in Client Management and handling escalations
- Expertise in SLA Management and meeting service delivery targets
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
- Demonstrated ability in Problem Solving and decision making
- Effective Time Management and multitasking capabilities
- Previous experience in Team Management in a BPS environment
🎓 Minimum Qualifications
- Bachelor’s degree in any discipline (preferred)
- Minimum 3 years of experience in a customer service supervisory role
- Domain expertise in BPS processes
- Excellent written and verbal communication skills in English
🚀 Why Work With Hexaware Technologies?
- Opportunity to advance your career in a global IT services firm
- Access to continuous learning and development programs
- Work in a collaborative, diverse, and inclusive work environment
- Competitive compensation and benefits
👉 Apply Now
Take the next step in your career and join Hexaware Technologies as a Customer Service Domestic Voice Supervisor – BPS. Click the link below to apply directly via Hexaware’s official careers page:
🔗 Apply Now – Hexaware Careers