Customer Service Domestic Voice Regional Language Team Member-BPS | Hexaware Technologies | India
Job Description
Summary
Hexaware Technologies is hiring a dedicated Customer Service Domestic Voice Regional Language Team Member-BPS to provide exceptional telecom support for India’s leading telecom service providers. This role focuses on handling telecom voice transactions and requests in regional languages using specialized tools to ensure fast, accurate, and efficient processing. If you’re passionate about delivering excellent customer service in a dynamic BPO environment, join Hexaware’s fast-growing team and advance your career in the telecom support industry.
📋 Job Details at a Glance
| Job Title | Customer Service Domestic Voice Regional Language Team Member-BPS |
|---|---|
| Company | Hexaware Technologies |
| Location | Chennai, Tamil Nadu, India |
| Shift | Full-time |
| Experience Required | Freshers / Experienced |
| Key Skills & Tools | Telecom Voice Transactions, Regional Languages, Customer Support Tools |
| Domain | BPO, Telecom Customer Service |
| Job Type | Full-time |
🎯 Key Responsibilities
- Handle Telecom Voice Transactions/Requests for India-based telecom service providers
- Utilize various customer support tools to process transactions accurately
- Process transactions in a timely, efficient, and accurate manner
- Communicate clearly and assertively in regional languages
- Maintain high customer satisfaction by resolving issues and providing prompt support
- Ensure adherence to service level agreements (SLAs) and internal quality standards
- Collaborate with team members and supervisors to resolve complex cases
✅ Essential Skills & Expertise
- Strong communication skills in regional languages (Tamil, Telugu, Kannada, etc.)
- Basic knowledge of telecom domain and voice transactions
- Proficiency in using customer support tools and software
- Good problem-solving ability and customer-centric attitude
- Ability to handle high call volumes and multitask efficiently
- Strong time management and organizational skills
🎓 Minimum Qualifications
- Any Graduate or Equivalent qualification
- Fluency in regional languages required for the role
- Basic computer skills and ability to learn customer service tools
- Prior experience in BPO or telecom customer support is a plus but not mandatory
🚀 Why Work at Hexaware Technologies?
- Opportunity to work in a reputed global IT services and BPO company
- Learn advanced telecom domain knowledge
- Work in a supportive team-driven environment
- Competitive salary and growth opportunities
👉 Apply Now
Take the next step in your career by joining Hexaware Technologies as a Customer Service Domestic Voice Regional Language Team Member-BPS. Apply today to become part of a dynamic team focused on delivering superior telecom customer experiences.
🔗 Apply Now – Hexaware Careers